Customer Service Representative

Omnicom Production LLC; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Omnicom Production LLC in Birmingham, AL is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will listen, respond, and help solve problems with patience and respect.

Responsibilities include answering inquiries by phone, email, or chat; maintaining records; collaborating with other teams; and explaining products clearly. Prior CS experience helps, but a strong customer-focused attitude matters most.

Qualifications

• Excellent communication and listening skills are essential.
• Genuine interest in helping people and creating positive experiences.
• Patience, calmness, and a respectful attitude in difficult situations.
• Willingness to learn, take feedback, and develop new skills.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or other channels in a friendly, professional manner.
• Listen to customers, understand concerns, and provide accurate information.
• Resolve complaints with patience, empathy, and practical solutions.
• Follow up on requests to ensure concerns are addressed and customers feel supported.
• Maintain accurate records of interactions and resolutions.
• Collaborate with other departments to provide the right support.
• Explain products, services, policies, and procedures clearly.
• Identify recurring concerns and share feedback for service improvements.

Skills

Communication skills

Listening skills

Empathy

Problem solving

Organizational skills

Team player

Tools

CRM software

Ticketing systems

Job description

We are looking for a friendly, patient, and dependable Customer Service Representative who genuinely enjoys helping people. In this role, you will be one of the first points of contact for our customers, and the way you listen, respond, and solve problems will make a real difference in their experience with us.

We understand that every customer has different needs. Some may need a quick answer, while others may need extra guidance or reassurance. We are looking for someone who takes the time to understand those needs, communicates clearly, and treats every customer with kindness and respect.

If you enjoy working with people, finding solutions, and being part of a supportive team, we would love to hear from you.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, or other communication channels in a friendly and professional manner.
• Listen carefully to customers, understand their concerns, and provide helpful and accurate information.
• Resolve customer complaints and service issues with patience, empathy, and a practical approach.
• Follow up on customer requests to ensure their concerns have been addressed and they feel supported.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Work closely with other departments to resolve issues and provide customers with the right support.
• Explain company products, services, policies, and procedures in a clear and easy-to-understand way.
• Recognize when an issue needs additional support and recognized it to the appropriate team member.
• Identify recurring customer concerns and share feedback that can help improve our services.
• Contribute to a positive team environment by supporting colleagues and sharing knowledge.

What We’re Looking For

• A genuine interest in helping people and creating positive customer experiences.
• Strong communication and listening skills.
• A patient, approachable, and respectful attitude, especially when handling difficult situations.
• The ability to stay calm, think clearly, and find solutions when challenges arise.
• Good organizational skills and attention to detail.
• A willingness to learn, accept feedback, and develop new skills.
• The ability to work independently while also being a supportive team member.
• Basic computer skills and the ability to learn customer service systems and tools.

Previous customer service experience is an advantage, but we also welcome candidates who have the right attitude, a willingness to learn, and a strong commitment to treating people well.

What Success Looks Like in This Role

Success is not just about answering calls or closing tickets. It is about making customers feel heard, respected, and confident that their concerns matter.

A successful Customer Service Representative takes ownership of customer requests, follows through on commitments, communicates honestly, and looks for ways to make each interaction a little easier for the customer.

What We Offer

• A supportive team that values collaboration and mutual respect.
• Training and guidance to help you feel confident in your role.
• Opportunities to learn, grow, and develop your customer service skills.
• A workplace where your ideas, feedback, and contributions are valued.
• The opportunity to make a meaningful difference in the experience our customers receive.

Specific benefits, compensation, working hours, and development opportunities will be discussed during the hiring process.

Our Approach to Customer Service

We believe good customer service starts with treating people like people. Every interaction is an opportunity to listen, understand, and help. We value team members who bring empathy, accountability, honesty, and a positive attitude to their work.