Customer Service Representative

One GI; Beavercreek (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Education reimbursement

Internal growth opportunities and培训

Health and supplemental benefits with

Job summary

Dayton Gastroenterology, located in Beavercreek, Ohio, seeks a friendly Customer Service Representative to be the first point of contact for patients, handling phones, scheduling, and patient information with compassion.

You will update the practice management system, provide forms and instructions, coordinate with referring physicians, and support referrals, ensuring accuracy and confidentiality while delivering excellent service.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Medical terminology coursework preferred.
• Strong telephone charisma and excellent communication and customer service skills.
• Demonstrated friendly, helpful manner with individual responsibility and accountability.

Responsibilities

• Answer and route calls according to practice standards efficiently.
• Update demographic information in the practice management database.
• Provide patients with appropriate forms, literature, and instructions.
• Document patient interaction, patient education, or other communication.
• Communicate with referring physicians regarding appointment requests and status updates.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations that are not rescheduled to the physician’s MA.
• Notify referring physicians of patient appointments or inability to schedule patient.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Education

High School Diploma or equivalent

Job description

Job Location

OH 4200 Indian Ripple, Beavercreek, OH 45440

Education Level

High School Diploma or equivalent

Position Overview

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative to join our growing team in Beavercreek, Ohio. This role is about more than answering phones and scheduling appointments—it's about being a trusted first point of contact for patients during moments when they may feel vulnerable, uncertain, or overwhelmed.

Benefits

• Excellent paid time off for a healthy work/life balance.
• Generous 401(k) plan with employer match.
• Education reimbursement opportunities with annual support based on employment status.
• Internal growth opportunities and training support.
• Competitive health and supplemental benefits with FSA and HSA options.
• Referral bonus for recommending qualified candidates.

Snapshot of Daily Duties

• Answer and route calls according to practice standards efficiently.
• Update demographic information in the practice management database.
• Provide patients with appropriate forms, literature, and instructions.
• Document patient interaction, patient education, or other communication.
• Communicate with referring physicians regarding appointment requests and status updates.
• Collect, sort, and stamp all outgoing correspondence from the schedulers.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations that are not rescheduled to the physician’s MA.
• Notify referring physicians of patient appointments or inability to schedule patient.

Referrals

• Process and update referral, demographic, and insurance information in the practice management database.
• Verify insurance coverage when applicable.
• Enter ASAP referrals, record them in the practice management database, and distribute requests to the ASAP scheduler.
• Communicate with referring offices regarding referral issues or questions.
• Import referrals from the fax queue.
• Manage and import direct message referrals.

Must Haves

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Medical terminology coursework preferred.
• Strong telephone charisma and excellent communication and customer service skills.
• Demonstrated friendly, helpful manner with individual responsibility and accountability.