Patient Experience Specialist

Dayton-Gastroenterology; Beavercreek (OH); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Education reimbursement

Internal growth opportunities

Health benefits

Job summary

Dayton Gastroenterology in Beavercreek, OH is hiring a Customer Service Representative to be the first point of contact for patients. You will handle calls, update records, provide forms and instructions, and coordinate appointments with providers.

The role emphasizes compassion, clarity, and teamwork within One GI's network, with perks like PTO, 401(k) with match, education reimbursement, and growth opportunities. High school diploma required; prior medical office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office preferred.
• Medical terminology coursework preferred.
• Excellent telephone etiquette and customer service skills.
• Friendly, responsible, and dependable.

Responsibilities

• Answer and route calls per practice standards efficiently.
• Update demographic information in the practice management database.
• Provide patients with forms, literature, and instruction.
• Document patient interactions and education.
• Notify referring physicians of appointment details.
• Schedule, reschedule, and cancel routine visits.
• Manage referrals and insurance information in our system.
• Verify insurance coverage where applicable.

Skills

Telephone charisma

Communication skills

Customer service

Accountability

Professionalism

Education

High School Diploma or equivalent

Job description

Dayton Gastroenterology in Beavercreek, OH is hiring a Customer Service Representative to be the first point of contact for patients. You will handle calls, update records, provide forms and instructions, and coordinate appointments with providers.

The role emphasizes compassion, clarity, and teamwork within One GI's network, with perks like PTO, 401(k) with match, education reimbursement, and growth opportunities. High school diploma required; prior medical office experience preferred.