Customer Service Representative

Sandvik; Grand Rapids (MI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading global engineering company is seeking an experienced Customer Service Representative. This remote position offers opportunities for growth, requiring customer engagement skills and proficiency in tools like Microsoft Office and ERP systems. Join a dynamic and collaborative environment focused on innovation and customer satisfaction.

Benefits

Opportunity for career advancement

Supportive culture

Dynamic work environment

Qualifications

• 2–6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Process orders from entry to invoicing, including returns and claims.
• Collaborate with sales to prepare accurate and competitive quotes.

Skills

Communication

Problem Solving

Customer Satisfaction

Time Management

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

CRM systems

Power BI

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that values passion for customers and personal commitment
- Chance to be part of an innovation-driven company that values new ideas
- Dynamic and collaborative work environment

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in e-commerce or digital customer engagement initiatives
- Familiarity with CRM systems and case management
- Previous experience in a fast-paced, dynamic work environment
- Knowledge of supply chain processes or logistics management

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #Innovation

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About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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