Customer Service Representative - Bi-Lingual

Performance Foods; Lee's Summit (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health & Wellness benefits

Employee Stock Purchase Plan

401K employer matching

Education assistance

Paid time off

Job summary

Performance Food Group's Performance Foodservice arm is seeking a Customer Service Associate to input customer orders, credits, and invoicing information, and to assist customers with orders and problems. You will liaise with vendors and co-workers to ensure timely, accurate answers and high customer satisfaction.

Work includes daily input tasks, attending training and meetings, and contributing to a safe, inclusive team environment.

Qualifications

• High School Diploma/GED or Equivalent.
• 6–12 months customer service, call center and/or related area.
• 1–2 years customer service, call center and/or related area within foodservice industry.
• Bilingual in Spanish preferred.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Bilingual Spanish

Education

High School Diploma/GED or Equivalent

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Workdays

Sunday 7:00AM-3:30PM

Mon-Thursday 7:50AM-5:00PM

Qualifications

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Preferred Qualifications

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service, call center and / or related area within foodservice industry.

Bilingual in Spanish preferred

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.