Customer Service Representative

The Juris Agency; Ballwin (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO

Life Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Flexible Schedule

Hands-on Training

Job summary

D. Smith Agency & Associates, LLC in Ballwin, Missouri, is seeking a friendly Customer Service Representative to join our team.

You will be the first point of contact, resolving inquiries with empathy while providing product information and building lasting relationships. Ideal candidates have a high school diploma and proven customer support experience, with strong communication skills and familiarity with CRM systems.

Qualifications

• High school diploma or equivalent.
• Proven customer support experience.
• Familiarity with CRM systems.
• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.
• Strong problem-solving capabilities.

Responsibilities

• Manage and resolve customer service inquiries and issues with empathy and efficiency.
• Provide accurate information about products and services.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

Skills

Customer service

CRM systems

Communication

Multitasking

Problem-solving

Education

High school diploma

Tools

CRM software

Job description

Job Description

Are you someone who genuinely enjoys helping people and thrives on making a positive impact? D. Smith Agency & Associates, LLC in Ballwin, Missouri, is looking for a bright and friendly Customer Service Representative to join our dedicated team. We're not just another agency; we're a community focused on providing exceptional service and building lasting relationships with our clients. In this role, you'll be the first point of contact for many, and your warm personality and problem-solving skills will be key to ensuring everyone feels valued and supported. We believe in fostering a supportive work environment where your contributions are recognized and appreciated. If you're ready to bring your positive energy and excellent communication skills to a company that truly cares about its customers and its team, we'd be absolutely delighted to hear from you!

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Parental Leave
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Flexible Schedule
• Hands on Training

Responsibilities

Manage and resolve customer service inquiries and issues with empathy and efficiency.

Provide accurate information about products and services.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customers through open and interactive communication.

Follow communication procedures, guidelines, and policies.

Go the extra mile to engage customers.

Requirements

High school diploma or equivalent.

Proven customer support experience or experience as a client service representative.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving capabilities.