Customer Service Representative

InterDent; Bakersfield, Northern (CA, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee Assistance Program

Medical and dental coverage

Vision coverage

401k plan

Paid holidays

Floating holidays

PTO 80 hours/year

Referral Bonuses

Job summary

Gentle Dental in Bakersfield, CA is hiring for a Customer Service Representative / Treatment Coordinator. This role manages patients from first contact through treatment acceptance, communicating financial options and guiding patients through cost discussions to secure treatment plans.

Ideal candidates have 1–2 years of front office medical experience, strong computer skills, and familiarity with Denticon. The position offers full-time hours with competitive pay and a full benefits package.

Qualifications

• 1–2 years front office experience in a medical environment.
• Computer literate; Denticon experience is a plus.
• Experience presenting Treatment Plans and discussing costs of services.
• Multitasker in a fast-paced environment.
• Excellent customer service.

Responsibilities

• Manage patients full cycle from initial appointment to treatment acceptance.
• Communicate financial planning and options based on proposed treatment.
• Lead patients through treatment plans and cost discussions.
• Support patients and teams with a customer-focused approach.

Skills

Great Customer Service

Front office experience

Denticon experience

Treatment Plan presentation

Multitasking

Tools

Denticon

Job description

GD - Panama
Dedicated Dental - Panama
3150 Panama Ln.
Suite I
Bakersfield, CA 93313, USA

GD - Panama
Dedicated Dental - Panama
3150 Panama Ln.
Suite I
Bakersfield, CA 93313, USA

At Gentle Dental, we value our teammate’s smile as much as our patient’s smile.

Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.

We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.

We are hiring immediately for full and part time positions in our dental offices and are seeking teammates who care, listen, and are motivated to help our patients and communities.

At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance. You will successfully communicate financial planning and available options based on the proposed treatment. From the first appointment to the last, our Treatment Coordinators lead patients to a happy and healthy smile!

Our opportunities provide a full suite of benefits including

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 2 Paid floating holiday
• PTO (80 hours per year for hourly)
• 401k plan and deferred compensation plan
• Referral Bonuses ($600-$2500 depending on role)

Come join our team and make a difference in the lives of the people in your community!

Qualifications:

• Great Customer Service
• A minimum of 1 to 2 years front office experience in a medical environment.
• Computer literate a must (Denticon experience is a plus).
• Previous experience presenting Treatment Plans and going over costs of services preferred
• Multitasker in a fast pace environment

Pay

• $20.00 per hour/DOE

Location:

Schedule:

Full Time

Gentle Dental has the resources you need to achieve true personal and career success.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.