Lead Customer Service Representative

Boutique Recruiting; Port Washington (NY); Presencial; USD 55 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and sick time

Annual reviews

Holiday bonus opportunities

Resumo da oferta

Boutique Recruiting is seeking a Lead Customer Service Representative to oversee the full order lifecycle, from entry to completion, while supporting customers and coordinating with the sales team.

The ideal candidate has 3-5 years in order-driven customer service, strong Excel and data accuracy, and the initiative to lead a busy, fast-paced operation. This role is based in the United States and offers a stable, long-term opportunity.

Qualificações

• 3–5 years of customer service experience in an order-driven environment.
• Hands-on order entry experience from placement to completion.
• Strong Excel skills including formulas and reports.
• Ability to learn proprietary ordering and business systems quickly.
• Excellent verbal and written communication, phone and email.
• Detail-oriented with high accuracy in a fast-paced setting.
• Ability to multitask, shift priorities, and meet deadlines.
• Proactive, self-motivated, and able to take initiative with minimal supervision.
• Previous supervisory or lead experience preferred.

Responsabilidades

• Manage orders from entry through completion with accuracy.
• Process orders via phone, email, fax, and online channels to meet deadlines.
• Handle 40–50 inbound calls per day from customers and sales reps.
• Answer questions, investigate order issues, provide clear solutions.
• Partner with sales, build internal relationships, support upsells.
• Coordinate delivery timelines and order updates with internal teams.
• Research pricing discrepancies and assist with invoicing issues.
• Maintain high accuracy and customer service under pressure.
• Serve as a dependable resource for the team and lead by example.

Conhecimentos

Customer service

Order entry

Communication

Leadership

Tech savviness

Bilingual

Ferramentas

Excel

Descrição da oferta de emprego

Position Title: Lead Customer Service Representative

This is an opportunity for an experienced customer service professional to step into a lead role where accuracy, initiative, and strong communication directly impact the customer experience. The Lead Customer Service Representative will oversee the full order lifecycle, from order entry through completion, while supporting customers, partnering with the sales team, resolving order and pricing issues, and helping keep a fast-paced operation running smoothly.

The ideal candidate has 3-5 years of customer service experience in an order-driven environment, strong order entry and Excel skills, and the ability to stay organized and accurate while priorities shift throughout the day. They are proactive, tech-savvy, detail-oriented, and comfortable taking ownership rather than waiting to be told what to do next.

Salary Range: $55,000 - $70,000 / annually, DOE

Responsibilities

• Manage customer orders from initial order entry through completion, ensuring accuracy and timely processing
• Process orders received by phone, email, fax, and online channels while meeting daily order deadlines
• Handle approximately 40-50 inbound calls per day from customers and sales representatives
• Answer customer questions, investigate order issues, and provide clear, solutions-focused communication
• Partner closely with the sales team, build strong internal relationships, and support upselling opportunities
• Coordinate with internal departments to provide customers with accurate delivery timelines and order updates
• Research pricing discrepancies, assist with invoice-related issues, and facilitate credits when necessary
• Balance competing priorities in a fast-paced environment while maintaining a high level of accuracy and customer service
• Serve as a dependable resource for the customer service team, demonstrating sound judgment, accountability, and leadership

Requirements

• 3-5 years of customer service experience in an order processing or order management environment
• Hands-on order entry experience with responsibility for following purchase orders from order placement through completion or payment
• Strong Excel skills, including formulas and report generation
• Strong technical aptitude with the ability to quickly learn proprietary ordering and business systems
• Excellent verbal and written communication skills with confidence communicating by phone and email
• Exceptional attention to detail with the ability to minimize errors in a high-volume environment
• Strong critical thinking and problem-solving skills with the ability to investigate issues and identify root causes
• Ability to multitask, shift priorities quickly, follow established processes, and consistently meet deadlines
• Self-motivated, reliable, professional, and comfortable taking initiative with minimal supervision
• Previous supervisory, lead, or other leadership experience preferred
• Inside sales or customer upselling experience preferred
• Bilingual English/Chinese skills are highly preferred, and bilingual English/Spanish skills are also a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid vacation and sick time
• Annual performance and compensation reviews
• Holiday bonus opportunities
• Stable, long-term opportunity with an established organization
• Supportive, collaborative team environment

#LI-LO1 #LI-MC1