Customer Service Representative

MTM, Inc; Bakersfield (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit seeks a Customer Service Representative in Bakersfield, CA. You will manage inbound calls to verify eligibility and coordinate non-emergent transportation, while learning company protocols in a comprehensive training program.

The role emphasizes confidentiality, high-volume call handling, and flexible scheduling, with weekend/holiday shifts as needed. A high school diploma or GED and customer service experience are preferred.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience preferred.
• 1 year of one-on-one daily passenger service over the phone with high call volume preferred.

Responsibilities

• Handle inbound calls to verify eligibility and coordinate non-emergent transportation.
• Participate in an extensive paid training program for customer service and procedures.
• Maintain confidentiality in a fast-paced environment and protect member data.
• Aim for quality service with acceptable call metrics, attendance, and productivity.
• Assist with weekends/holidays as needed and adapt to diverse customer needs.

Skills

Communication skills

Phone skills

Microsoft Outlook

Microsoft Word

Confidentiality

Attendance

Education

High School Diploma or GED

Job description

Make a DifferenceAt MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.What will your job look like?The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.Service: Kern TransitLocation: Bakersfield, CAStarting Pay Rate: $18.00What You’ll Do (Essential Functions)·Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedureManage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systemsListen and obtain information from callers in a professional, systematic and organized mannerAcquire and maintain in-depth knowledge of, and adhere to, established Protocols and ProceduresAssume responsibility for self-development and career progressionMaintain flexibility in efforts to provide quality service to our members and help achieve business and operational goalsMaintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standardsMay be required to work weekends and/or holidays, as neededMaintain confidential information standards within a fast paced environmentRelate to a diversity of requestsIdentify with customer needs and circumstancesTactfully question and obtain necessary informationRecognize, handle and refer situations of an emergent natureWhat We’re Looking For (Knowledge, Skills & Abilities)Knowledge Microsoft Outlook and Microsoft WordExemplary communication and phone skillsAbility to maintain high level of confidentialityRegular attendance is requiredQualificationsHigh School Diploma or G.E.D.2 years Customer service experience1 year experience providing one-on-one, daily, passenger service over the phone, handling a high volume of calls per day preferredWhat’s in it for youHealth and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveTuition ReimbursementPerks Discount ProgramLeadership Mentoring OpportunitiesEqual Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture.#MTMTransit