Customer Service Representative

Reworld Waste; Avon Lake (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with 7% match

Education assistance

Job summary

Reworld is seeking a Client Services Specialist to process customer order requests, handle calls, and maintain company databases, coordinating with internal departments to enable services.

You will enter sales orders, track outstanding items, monitor general service emails, support scheduling, and report daily on progress, while upholding data accuracy, confidentiality, and Reworld's standards.

Qualifications

• Ability to work within a team
• Strong data management skills
• Proficient in Microsoft Office Suite
• High attention to detail
• Strong organizational and record-keeping skills
• Excellent communication skills (email and phone)
• Ability to maintain customer and company confidentiality
• Ability to pass pre-employment background check

Responsibilities

• Understand foundational knowledge of the waste industry
• Funnel customer calls and transfer to appropriate department
• Monitor general service email accounts
• Enter sales orders and key data into company databases
• Track and resolve outstanding sales order issues
• Assist with customer schedules as directed by Central Facility Schedulers
• Report daily on outstanding items to key personnel
• Communicate with customers, customer service, sales, and operations about orders
• Ensure data management accuracy
• Follow SOPs and work instructions
• Maintain regulatory training
• Other duties as assigned

Skills

Teamwork

Data management

Microsoft Office Suite

Attention to detail

Organization

Communication

Confidentiality

Background check

Tools

Microsoft Office Suite

Job description

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.

About The Role

The Client Services Specialist is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.

Essential Functions

• Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
• Show curiosity and eagerness to learn higher level concepts
• Funnel customer calls and transfer them to the appropriate department(s)
• Monitor and manage general service e-mail account(s)
• Enter sales orders and other key data into company database(s)
• Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
• Assist with customer schedules as communicated by Central Facility Schedulers
• Report daily on outstanding items to key personnel
• Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
• Ensure a high level of accuracy in data management
• Follow all standard operating procedures and work instructions
• Maintain all regulatory related training
• Other duties as assigned

Qualifications & Requirements

• Demonstrate the ability to work within a team environment
• Strong data management skills
• Proficient in Microsoft Office Suite
• High attention to detail
• Strong organizational and record keeping skills
• Excellent communication skills (including email and phone)
• Ability to maintain customer and company confidentiality
• Ability to pass pre-employment background check

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.

The pay range for the primary location of this position is: 18.85 - 25.05 USD per hour

Reworld™ provides an industry-leading benefits package that supports the whole person—and their families—through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Aff…

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Attention Staffing Agencies & Search Firms

Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.