Customer Service Representative

Reworld Waste, LLC; Avon Lake (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Life and AD&D insurance

EAP

Parental leave

Educational assistance

Job summary

Reworld Waste, LLC in Avon Lake, OH seeks a Client Services Specialist to process customer order requests, take calls, and maintain databases. You will coordinate with operations and sales to ensure timely service and accurate data entry.

The role emphasizes data accuracy, confidentiality, and clear communication with customers and internal teams, with daily handling of scheduling and order issues in a fast-paced environment.

Qualifications

• Demonstrate ability to work within a team environment.
• Strong data management skills.
• Excellent communication skills (including email and phone).
• Ability to maintain customer and company confidentiality.

Responsibilities

• Process customer order requests and take calls.
• Maintain company databases and enter sales orders.
• Coordinate with internal departments to facilitate services.
• Monitor and respond to customer inquiries via email and phone.
• Ensure accuracy in data management and adherence to SOPs.

Skills

Teamwork

Data management

Attention to detail

Communication

Confidentiality

Tools

Microsoft Office Suite

Job description

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon‑negative outcomes.

Our Vision: Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business: Reworld partners with businesses by offering cutting‑edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value: Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.

About the role

The Client Services Specialist is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.

ESSENTIAL FUNCTIONS

• Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
• Show curiosity and eagerness to learn higher level concepts
• Funnel customer calls and transfer them to the appropriate department(s)
• Monitor and manage general service e‑mail account(s)
• Enter sales orders and other key data into company database(s)
• Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
• Assist with customer schedules as communicated by Central Facility Schedulers
• Report daily on outstanding items to key personnel
• Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
• Ensure a high level of accuracy in data management
• Follow all standard operating procedures and work instructions
• Maintain all regulatory related training
• Other duties as assigned

QUALIFICATIONS & REQUIREMENTS

• Demonstrate the ability to work within a team environment
• Strong data management skills
• Proficient in Microsoft Office Suite
• High attention to detail
• Strong organizational and record keeping skills
• Excellent communication skills (including email and phone)
• Ability to maintain customer and company confidentiality
• Ability to pass pre‑employment background check
• All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future. The pay range for the primary location of this position is: 18.85 - 25.05 USD per hour

Benefits

• Regular full‑time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short‑ and long‑term disability benefits.
• Our 401(k) plan is industry‑leading, with an up to 7% company match.
• Additional benefits include Company‑paid life and AD&D insurance, EAP, paid parental leave, and educational assistance.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an affirmative action program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.

Reworld, formerly known as Covanta, is a leader in sustainable waste solutions and is dedicated to transforming waste into valuable resources through innovative technologies. With a comprehensive portfolio of solutions designed to address the most complex challenges of waste management, Reworld™ is committed to achieving carbon-negative outcomes and supporting partners on their sustainability journey. Others see waste. We see potential. Led by the promise of what’s possible, we partner with businesses and communities to reimagine what waste can do. Together, we transform refuse into a resource, steadfast in our determination to go beyond net zero, for the good of our people, our communities, and the planet we all depend on. Rooted in communities, with support across North America Our expansive geographical footprint gives us the large-scale resources to effectively support both our customers and the communities in which we live and work. Working together to find the beginning at every endpoint Ours is a diverse group, with a wide range of skills and expertise. We are passionate about our mission to do more and to do better through innovative value creation. No matter where we come from, we’re here to put our efforts toward building a smarter, more sustainable world. Dedicated to redefining what’s possible with waste When you work with us, you’ll find a hard‑working team of collaborators united by our passion for protecting people, the planet, and the promise of a more sustainable future.

For more information: Visit https://www.reworldwaste.com/