Customer Service Representative

FASTSIGNS; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay + commission

Paid vacation and holidays

Health insurance

Dental and Vision insurance

Ongoing training opportunities

Opportunity for advancement

Regular schedule (Mon-Fri)

B2B sales experience a plus

Job summary

FASTSIGNS of Austin – Burnet Rd is hiring a sales-focused team member to help customers look their best with signage solutions. You will be the first point of contact for new and existing clients, guiding them from inquiry through installation while delivering outstanding service.

In this role you’ll prepare estimates, manage projects to completion, and build long-term relationships with B2B clients. A positive, proactive attitude and strong communication are essential.

Qualifications

• High school diploma or equivalent.
• Signage or print industry experience preferred.
• Advertising or creative industry experience a plus.
• Customer service experience preferred; B2B experience a plus.

Responsibilities

• Be the initial contact with current and prospective customers via phone, email, or in person.
• Prepare estimates and manage projects to completion, ensuring timely delivery.
• Guide customers from first estimate to final installation.
• Turn prospects into long-term clients by building trust.
• Participate in daily team meetings and support marketing plans.
• Support ongoing success of the FASTSIGNS Center.
• Proactively reach out to customers to expand relationships.

Skills

Outgoing personality

Active listening

Multitasking

Under pressure

Motivated & hard-working

Customer relationship building

Education

High school diploma or equivalent

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Competitive salary
• Dental insurance

FASTSIGNS of Austin - Burnet Rd is hiring a new member of our sales team!

We strive to provide excellent customer service and build long-term relationships with our customers. We are primarily B2B and believe it is our responsibility to help our customers look great — through both beautiful signage and the kind of service that makes sure their deadlines are met. We are proactive, friendly, helpful problem solvers, and we're looking for someone who wants to grow with us.

If you enjoy working with people, solving problems through advice and consultation, and want a role that offers constant learning, skill growth, and a real career path, we'd love to meet you.

What You'll Do

• Be the initial point of contact with both current and prospective customers in our FASTSIGNS Center — by phone, email, in person, and occasionally at the customer's place of business
• Prepare estimates, manage project through completion, and ensure the timely delivery of finished orders
• Guide customers through the entire project, from first estimate to final installation
• Turn prospects into long-term clients by building trust and lasting relationships
• Participate in daily team meetings and help execute our business and marketing plans
• Take an active role in the ongoing success of the FASTSIGNS Center
• Proactively reach out to customers to continue developing relationships

What We're Looking For

• Outgoing, responsive, and eager to learn, with a natural ability to build relationships
• Strong listening and organizational skills
• A quick learner who can juggle multiple projects and details
• Comfortable working under pressure to produce high-volume, high-quality work
• Motivated, driven, and a hard worker who takes pride in helping others
• A great problem solver with a strong desire to grow both personally and professionally

Qualifications

• High school diploma or equivalent
• Signage or print industry experience preferred
• Advertising or creative industry experience a plus
• Customer service experience preferred, B2B experience a plus

Physical Requirements

• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to lift up to 35 lbs, such as signage

Benefits & Perks

• Competitive pay plus commission
• Paid vacation and holidays
• Health insurance
• Dental and Vision insurance
• Ongoing training opportunities
• Opportunity for advancement
• Regular schedule (Monday - Friday 8:30am to 5:00pm)

Do you enjoy working with people? Do you like helping them solve problems through advice and consultation? Are you looking for a job that offers constant learning, skill growth, and a career path? If so, we're looking for someone just like you in the ever-changing sign industry.