Customer Service Representative

Softpath System LLC; Austin (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pension plan

Matched 401(k)

Discounted services

Job summary

Softpath System LLC, based in Austin, Texas, seeks motivated individuals for customer experience roles. The position emphasizes enhancing customer satisfaction and retention in telecommunications without cold calling. Candidates will leverage their sales skills to assist clients in selecting services.

Applicants must possess a customer-centric mindset and at least one year of sales experience. Compensation includes a competitive base rate, commissions, and robust benefits including health, dental, and a pension plan.

Qualifications

• Customer-oriented with a passion for assisting clients.
• At least 1 year of relevant sales experience.
• Exceptional negotiation and communication skills.

Responsibilities

• Use sales skills to retain subscribers and enhance customer satisfaction.
• Investigate disconnect reasons and assist customers in making decisions.
• Educate clients about competitive pricing and services.

Skills

Customer-centric mentality and passion for the customer

Effective listening skills with high empathy

Proven objection handling techniques

Sales-driven service experience

Education

High School Diploma or equivalent

Job description

Job Description

Job Description:

• Enhance our customer experience!
• Be an expert educator to customers!
• Guide customers to confident choices in telecommunications services!
• No cold calling involved.

What will you be doing?

• Use exceptional sales and negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services.
• Investigate problems, track reasons for disconnect requests and take ownership of customers' concerns to assist them in deciding to stay.
• Educate customers on competitive pricing information and assist in comparing competitive services.
• Passion for customers ensures long‑term satisfaction and rewards with a rich compensation package and flexible benefits, including discounted TWC products and services.

You're a match if you possess the following:

• Customer‑centric mentality and passion for the customer.
• Effective listening skills with high empathy.
• Ability to probe and correctly identify customer needs and concerns.
• Proven objection handling techniques and ability to deal with rejection.
• At least 1 year of sales‑driven service and/or retention experience.

Benefits

• Competitive hourly base rate of $13.68 plus commissions.
• Average monthly commission around $1,365, average annual hourly equivalent $21.56.
• Annual potential $50K+.
• Weekly contests, incentives, fun team‑oriented culture.
• Robust benefits: Medical, Dental, Vision, Pension, Matched 401(k) and discounted cable, phone, Internet services.
• Full paid training program: 5 weeks classroom + 12 weeks on‑the‑job (eligible for commissions).

NOTE:

• Time Warner Cable requires applicants to complete a functional skills assessment as part of the application process.
• Time Warner Cable is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Current Unemployment.

Qualifications

High School Diploma or equivalent.

Additional Information

All your information will be kept confidential according to EEO guidelines.