Field Techncian (181045BR)

Time Warner Cable; Kettering (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid training

Benefits

Discount pricing on residential products

Job summary

Time Warner Cable in Kettering, Ohio is hiring for a position that involves working with electronics and delivering excellent customer service. The role requires traveling to customer locations, inspecting equipment, and diagnosing service issues. Candidates should possess good listening skills and the ability to lift heavy equipment.

The job offers ongoing training and a supportive work environment, as well as additional benefits such as paid training and salary. Successful applicants will enjoy a work-life balance and opportunities for career growth.

Qualifications

• Outstanding listening skills to comprehend and calm frustrated customers.
• Ability to scale 20 foot ladders/poles.
• Desire to work outside in diverse locations and weather extremes.
• Driving is a requirement with valid Driver’s License.

Responsibilities

• Travel to customer sites to inspect equipment and discuss concerns.
• Diagnose service issues and innovate solutions.
• Handle installations and educate users about company products.

Skills

Listening skills

Self-reliance

Physical stamina

Basic knowledge of electronics

Driving

Education

Formal electronics training

Job description

Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment.

Job Description

If you’re great with electronics, have good people and time management skills…you belong with us! Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role with the TWC Field Team delivering service to our more than 10 million subscribers. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress.

Working both inside and out, you will travel to customer sites to inspect equipment, discuss their concerns, independently diagnose service issues, and construct innovative solutions. You will also handle installations and disconnects, configure systems to standard, educate users about company products/equipment, and juggle scheduling demands.

Qualifications

• Outstanding listening skills to comprehend and calm frustrated customers
• A good amount of self-reliance and innovative thinking
• The physical stamina to scale 20 foot ladders/poles
• Ability to lift and carry up to 100 pounds
• Desire to work outside in diverse locations and weather extremes
• Basic knowledge of electronics, computers, software and network connectivity
• Driving is a requirement for this position. Must possess and maintain a valid Driver’s License and safe driving record.
• Experience in the cable/direct access TV industry and formal electronics training a plus

Additional Information

Time Warner Cable nurtures work life balance for our employees. You’ll enjoy novel opportunities for growth through our career progression plan and a total compensation package—paid training, salary, benefits, company provided uniforms & boots, discount pricing on our residential products and more.