Customer Service Representative

IML Containers/Labels North America Inc.; Aurora (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

IML Labels Chicago Inc. in Aurora, IL is hiring a Customer Service Representative to communicate with customers, confirm orders, and coordinate with planning and production. The role involves tracking delivery dates, managing new files and projects, and maintaining documentation.

Fluency in English is required; Spanish is a plus. Hours are 8:00 am to 4:30 pm CST, Monday to Friday. This full-time position offers benefits including 401(k), health/dental/vision insurance, disability coverage, and

Qualifications

• Must be fluent in English, both written and spoken.
• Spanish language skills are a plus but not required.
• High school diploma or associate’s degree.
• Experience in customer service or related fields.
• Ability to write clearly and assist with word processing.
• Strong communication, civility, professionalism, and teamwork.

Responsibilities

• Communicate with customers and confirm orders.
• Work closely with planning and production to launch orders.
• Track delivery dates and update records.
• Manage new files and pre-press project requests.
• Enter information into databases and maintain paperwork.
• Attend customer meetings virtually or in person.

Skills

Customer communication

Written and spoken English

Written/spoken Spanish (asset)

Clear writing

Strong communication

Autonomy

Organization

Education

High school diploma or associate’s degree

Tools

Word processing

Database entry

Job description

COME AND JOIN OUR GROWING COMPANY!

IML Labels is a North American printing company specializing exclusively in IML (In-Mold Labeling). Established in 2007, we now service a wide variety of clients, from small enterprises to multinational companies. We are seeking dynamic and dedicated individuals to join our team at our plant in Aurora, IL. Start a rewarding apprenticeship program here at IML Labels Chicago Inc., and be well on your way to an exciting career!

Job description

Customer Service Representative Responsibilities:

• Customer communicator
• Receiving and confirming customer orders
• Working closely with planning
• Launching orders to production
• Tracking and communicating order delivery dates
• Managing new files and pre-press project requests
• Managing new projects and customer orders
• Updating paperwork, maintaining documents, and word processing.
• Creating, maintaining, and entering information into databases.
• Maintaining a good relationship with customers
• Related tasks (Support planning and others)
• Attend/hold customer meetings virtually or in person.

Requirements:

• English, written and spoken.
• Written and/or Spoken Spanish is an asset
• High school diploma or associate’s degree.
• Experience in Customer Service or in related fields.
• Ability to write clearly and help with word processing when necessary.
• Warm personality with strong communication skills
• Ability to work well under limited supervision.
• Great communication skills.
• Civility, professionalism, organization skills, prioritizing, autonomy, and teamwork.
• Clear, efficient, and proactive communication (Internal and external)

Hours of position:
8:00 am - 4:30 pm CST Monday - Friday

Job Type: Full-time

Benefits:

• 401(k)
• Dental Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
  

Supplemental pay types:

• Bonus pay

IML Labels Chicago Inc. is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.