Customer Service Representative

FHLB Des Moines; Augusta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

RBW Logistics in Augusta, GA is seeking a Customer Service Representative for our Warehouse team. You’ll be the primary liaison between warehouse operations and customers, coordinating freight, drayage, and scheduling while ensuring accurate invoicing and timely data updates.

You’ll respond to inquiries, write professional correspondence, and support inventory accuracy and process improvements, contributing to a responsive, customer-first service culture at RBW Logistics.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (especially Excel); familiarity with WMS systems is a plus.
• Ability to multitask and stay focused under pressure.
• Customer-first mindset with a proactive approach to problem-solving.

Responsibilities

• Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.
• Respond to customer inquiries and resolve issues with professionalism and urgency.
• Write and deliver accurate business correspondence and apply professional telephone communication skills.
• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.
• Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.
• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.
• Ensure all special requests are documented and executed according to customer expectations.
• Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.
• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.
• Maintain clean, auditable records and documentation for all transactions.
• Assist with physical inventories and second counts to support 99% inventory accuracy.
• Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.

Skills

Attention to detail

Organizational skills

Written & verbal communication

MS Office

Customer-first mindset

Tools

Excel

MS Office

WMS systems

Job description

Opportunities to Shine and Grow.More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives.Customer Service Representative – WarehouseLocation: Augusta, GAFacility: Distribution and Logistics WarehouseAre you a detail-oriented communicator who thrives in a fast-paced environment and enjoys solving problems for customers? RBW Logistics is looking for a purpose-driven Customer Service Representative to support our logistics operations and help us fulfill our mission: To create opportunities for others to shine and grow.What You’ll DoAs a Customer Service Representative, you’ll be the vital link between our warehouse operations and our customers. You’ll manage freight brokerage, drayage, and scheduling of inbound and outbound shipments, while ensuring timely and accurate invoicing. You’ll also play a key role in maintaining strong customer relationships, resolving issues, and supporting continuous improvement across our service processes.Your ImpactCustomer Service & Communication• Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.• Respond to customer inquiries and resolve issues with professionalism and urgency.• Write and deliver accurate business correspondence and apply professional telephone communication skills.• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.Order & Shipment Coordination• Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.• Ensure all special requests are documented and executed according to customer expectationsBilling & Documentation• Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.• Maintain clean, auditable records and documentation for all transactions.Inventory & Process Support• Assist with physical inventories and second counts to support 99% inventory accuracy.• Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.• Promote and uphold company policies and procedures as outlined in the employee manual.What You’ll Need to Succeed• Strong attention to detail and organizational skills.• Excellent written and verbal communication abilities.• Proficiency in Microsoft Office (especially Excel); familiarity with WMS systems is a plus.• Ability to multitask and stay focused under pressure.• Customer-first mindset with a proactive approach to problem-solving.• Previous experience in logistics, warehousing, or customer service preferred.What You’ll GetProfessional Growth: Ongoing training, leadership development, and career advancement opportunities.Comprehensive Benefits: Health coverage, 401(k), and more.People-First Culture: A supportive environment where your contributions are valued and your success is celebrated.Join UsIf you’re ready to bring your customer service skills to a company that values people and purpose, apply now and discover how a career at RBW Logistics can help you—and others—shine and grow.