Operations Manager

FHLB Des Moines; SeaTac (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional Growth

Dynamic Culture

Meaningful Impact

Competitive Compensation

Job summary

RBW Logistics seeks an Operations Manager to lead a multi-client 3PL warehouse serving both B2B and B2C fulfillment. You will drive end-to-end operations, safety, and continuous improvement across high-volume activities while coordinating with IT, engineering, and finance for onboarding new clients.

The role emphasizes data-driven decisions, cross-functional collaboration, and strong leadership of 30+ associates across multiple shifts.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business or equivalent leadership experience.
• Experience leading 30+ associates across multiple shifts and client accounts.
• Hands-on experience with WMS systems such as Deposco or Manhattan is a plus.

Responsibilities

• Lead end-to-end operations of a multi-client 3PL warehouse serving B2B and B2C fulfillment.
• Drive safety, quality, and compliance with OSHA and client audit requirements.
• Own KPI reporting, performance reviews, and continuous improvement initiatives.
• Coordinate with IT, engineering, customer service, and finance for onboarding and go-live.
• Manage labor plans and staffing to meet service levels and costs.

Skills

Leadership

Warehouse operations

WMS experience

B2B & B2C logistics

Data analytics

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain, Logistics, Business

Tools

Deposco

Manhattan WMS

Job description

Opportunities to Shine and Grow.More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives.Operations ManagerFacility: Distribution and Logistics WarehouseAre you a leader who will thrive on helping others grow while making a big impact in a growing logistics company? RBW Logistics is looking for a passionate, purpose-driven Operations Manager to guide our warehouse team to success-one person, one process, and one opportunity at a time.What You’ll DoThe Operations Manager is responsible for the end-to-end leadership of a multi-client third-party logistics (3PL) warehouse that supports both B2B and B2C fulfillment operations. This role ensures day-to-day execution, team leadership, customer satisfaction, and continuous improvement across a complex, high-volume distribution environment. The Operations Manager will drive results through strong operational discipline, data-driven decision-making, and cross-functional collaboration.Your ImpactOperational Leadership (B2B & B2C Focus)Manage full-spectrum warehouse operations across receiving, put-away, inventory control, order fulfillment (pick/pack/ship), returns, kitting, and value-added services (VAS), supporting both pallet-level B2B and unit-level D2C channels.Balance and coordinate the operational demands of wholesale orders (LTL/FTL), eCommerce small-parcel fulfillment (e.g., FedEx, UPS, USPS), and retail compliance (EDI, ASN, labeling) across multiple client profiles.Ensure each client's SOPs and SLAs are executed with precision, adjusting workflows to meet varying volume spikes, customer-specific requirements, and seasonality.Optimize pick/pack operations for high-velocity B2C orders, while maintaining load efficiency, documentation accuracy, and dock scheduling for B2B shipments.Drive warehouse layout and process efficiency, including slotting strategy, pick path optimization, wave planning, and order batching for both order profiles.Ensure inventory accuracy through proactive cycle counting, reconciliation processes, and system integrity within the WMS; lead root cause analysis on inventory discrepancies.Leverage WMS, dashboards, and data analytics to monitor operational performance, labor productivity, and order cycle times, and to proactively identify bottlenecks or delays.Coordinate with transportation teams to meet carrier cut-offs, routing guide compliance, and on-time delivery metrics for both domestic and international shipments.Lead implementation of new client accounts, working cross-functionally with IT, engineering, customer service, and finance to ensure smooth onboarding and go-live execution.Conduct daily operations briefings and weekly business reviews with teams and clients, ensuring visibility into performance, upcoming demand, and areas of improvement.Own and drive adherence to safety, quality, and compliance standards, including OSHA, FDA (if applicable), and customer audit readiness.Team ManagementLead, coach, and develop a high-performing team of supervisors, leads, and hourly staff across multiple shifts and functional areas.Create and manage labor plans to meet service requirements while controlling costs; flex staffing to accommodate daily volume fluctuations and promotional spikes.Foster a positive, accountable team culture centered around safety, performance, and continuous improvement.Customer EngagementServe as the key operational liaison for assigned customer accounts, handling escalations, reporting, and service reviews.Manage client-specific KPIs and service expectations, including DIFOT, inventory accuracy, same-day shipping, and returns processing time.Support QBRs and reporting needs with data-driven insights, operational trends, and improvement plans.Process & Continuous ImprovementIdentify inefficiencies and waste in workflows and implement LEAN best practices (5S, standard work, root cause analysis, etc.).Lead or participate in CAPA initiatives, RCA sessions, and corrective action planning for internal or customer-identified issues.Partner with engineering and systems teams to implement automation, WMS enhancements, or new technologies.Reporting & ComplianceMonitor and report on operational KPIs, productivity, cost-to-serve, and labor utilization.Ensure compliance with corporate policies, OSHA safety standards, quality standards, and client-specific audit protocols.Maintain clean and auditable documentation, logs, and reports across all areas of responsibility.What You’ll Need to SucceedBachelor’s degree in Supply Chain, Logistics, Business, or equivalent leadership experience5+ years of warehouse or logistics operations experience, including 3PL and multi-client environments.Proven experience managing both B2B and B2C/eCommerce distribution models.Strong leadership skills with the ability to manage 30+ associates and multiple customer accounts.Hands-on experience with WMS systems; experience with Deposco, Manhattan, or similar platforms a plus.Excellent communication, organizational, and analytical skills.About RBW LogisticsFor over 70 years, RBW Logistics has redefined the standards of operational excellence in the logistics industry. Our commitment to innovation, reliability, and a people-centric culture has established us as an industry leader. Now we're looking for passionate individuals to help shape our future. At RBW, every team member plays a vital role in driving success, and our people are at the heart of our mission: To create opportunities for others to shine and grow.What You’ll GetProfessional Growth: An opportunity to lead a pivotal function within a growing company that values your development and career progression. Take part in our Leadership Development Program for ongoing growth opportunities.Dynamic Culture: Join a people-focused environment that values collaboration, teamwork, innovation, and continuous improvement.Meaningful Impact: Play a crucial role in shaping the future of our people, operations, and driving RBW's ongoing success.Competitive Compensation: Enjoy a comprehensive benefits package and competitive salary that recognizes your contributions. Salary, bonus, time off, and health and welfare benefits are just the start!Join UsIf you’re ready to lead with purpose and make a real impact, apply now and discover how a career at RBW Logistics can help you—and others—shine and grow.RBW Logistics is proud to be an Equal Opportunity Employer. Our people-centric culture is built on the belief that diverse perspectives fuel innovation and drive success. We are committed to creating an inclusive, supportive workplace where every team member feels valued, empowered, and provided with opportunities to shine and grow. We welcome individuals with diverse backgrounds and experiences to join us in shaping the future of logistics