Customer Service Representative

TransCore

Auburn (MA)

On-site

USD 41,600 - 45,760

Full time

14 days+

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Job summary

TransCore is seeking full-time Customer Service Representatives in Auburn, Alabama. The role involves maintaining customer accounts, ensuring information accuracy, assisting customers with the E-ZDrive MA program, and fulfilling service requirements in line with company standards. Ideal candidates possess strong customer service skills, data entry experience, and a high school diploma or equivalent.

Qualifications

Minimum of one year of customer service and data entry experience.
Must remain professional under every circumstance with customers and staff members.
Must maintain a good attendance record.

Responsibilities

Responsible for all types of customer account maintenance.
Determines the accuracy of account information.
Ensures all required information is provided for security, processes payments, and adjustments.
Assists customers in understanding the E-ZDrive MA & Pay By Plate MA program.
Ensures E-ZDrive MA & Pay By Plate MA customers’ service requirements are protected and accounted for.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Excellent phone skills

Data entry skills

Education

High school diploma or equivalent

Job description

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TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, E Boston, and Saugus, Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZDrive MA & Pay By Plate MA Program.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for all types of customer account maintenance.
Determines the accuracy of account information.
Ensures all required information is provided for security, processes payments, and adjustments.
Assists customers in understanding the E-ZDrive MA & Pay by Plate MA program.
Ensures E-ZDrive MA & Pay by Plate MA customers’ service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

Additional Duties That May Be Required

Assist at other E-ZDrive MA facilities.
Assist in manning live sign-ups.
Assist with phones (inbound/outbound calls).

Required Skills

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
Minimum of one year of customer service and data entry experience.
Adapt quickly, efficiently, and positively to various projects assigned.
Works well in a fast-paced, multi-task environment.
Must remain professional under every circumstance with customers and staff members.
Must maintain a good attendance record.

Education: High school diploma or equivalent preferred

Seniority level