Customer Service Representative

Ezdrivema; Auburn (MA); On-site; USD 22,730 - 27,552; Full time

Job summary

A transportation services company is seeking full-time Customer Service Representatives in Auburn, MA. Key responsibilities include customer account maintenance and assisting with the E-ZPass MA program. Ideal candidates have excellent communication skills, a year of customer service experience, and can thrive in a fast-paced environment. The pay range is $16.50 - $20 per hour based on qualifications.

Qualifications

• Minimum of one year of customer service and data entry experience.
• Ability to adapt quickly to various projects assigned.
• Must maintain a good attendance record.

Responsibilities

• Responsible for all types of customer account maintenance.
• Determines the accuracy of account information.
• Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.

Skills

Excellent phone skills

Data entry skills

Customer service skills

Interpersonal skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

T0638/Auburn

27 Midstate Dr

Suite 100

Auburn, MA 01501, USA

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.

Pay Range: $16.50 - 20/hr. based on qualifications and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for all types of customer account maintenance.
• Determines the accuracy of account information.
• Ensures all required information is provided for, processes payments, and adjustments.
• Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.
• Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

Additional Duties that May be Required:

• Assist at other E-ZPass MA facilities.
• Assist in manning live sign-ups.
• Assist with phones (inbound/outbound calls).

Required Skills:

• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
• Minimum of one year of customer service and data entry experience.
• Adapt quickly, efficiently, and positively to various projects assigned.
• Works well in a fast‑paced, multi‑task environment.
• Must remain professional under every circumstance with customers and staff members.
• Must maintain a good attendance record.

Education: High school diploma or equivalent preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.