Customer Service Associate — MA E‑Drive Programs

TransCore; Auburn (MA); On-site; USD 41,600 - 45,760; Full time

Job summary

TransCore is seeking full-time Customer Service Representatives in Auburn, Alabama. The role involves maintaining customer accounts, ensuring information accuracy, assisting customers with the E-ZDrive MA program, and fulfilling service requirements in line with company standards. Ideal candidates possess strong customer service skills, data entry experience, and a high school diploma or equivalent.

Qualifications

• Minimum of one year of customer service and data entry experience.
• Must remain professional under every circumstance with customers and staff members.
• Must maintain a good attendance record.

Responsibilities

• Responsible for all types of customer account maintenance.
• Determines the accuracy of account information.
• Ensures all required information is provided for security, processes payments, and adjustments.
• Assists customers in understanding the E-ZDrive MA & Pay By Plate MA program.
• Ensures E-ZDrive MA & Pay By Plate MA customers’ service requirements are protected and accounted for.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Excellent phone skills

Data entry skills

Education

High school diploma or equivalent

Job description

TransCore is seeking full-time Customer Service Representatives in Auburn, Alabama. The role involves maintaining customer accounts, ensuring information accuracy, assisting customers with the E-ZDrive MA program, and fulfilling service requirements in line with company standards. Ideal candidates possess strong customer service skills, data entry experience, and a high school diploma or equivalent.