Customer Service Representative

Infosys Limited; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a vital role in delivering exceptional service to clients in the life insurance sector. In this dynamic position, you'll handle inbound inquiries, assist customers with their needs, and ensure satisfaction through effective communication. This role offers an opportunity to thrive in a fast-paced environment while working collaboratively with a dedicated team. If you are passionate about providing top-notch service and have the skills to excel, this position is perfect for you.

Qualifications

• Minimum 1 year of relevant experience in customer service.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Manage large volumes of inbound calls efficiently.
• Identify customer needs and provide solutions.
• Collaborate with the team to meet service goals.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Organizational Skills

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Customer Service Representative Process Associate - Customer Service- US

Infosys McCamish
Domain: Life Insurance
Skill: Customer Service

Position: Senior Process Associate

In this role, you will be responsible for providing accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties. You will utilize multiple department systems to deliver accurate information and explain life and annuity products. The position involves working in a fast-paced call center environment, maintaining a professional demeanor, and meeting quality and efficiency goals.

Location: ATL, GA

Qualifications:

• High School Diploma or GED
• Minimum 1 year of relevant experience
• Work in an office setting

Preferred Skills:

• Intermediate proficiency with Microsoft Outlook, Excel, and Word
• Experience working in a fast-paced team environment with high productivity and tight deadlines
• Excellent service orientation and work ethic
• Ability to maintain confidentiality
• Ability to work independently
• Strong interpersonal, organizational, and communication skills

Responsibilities include:

• Managing large volumes of inbound calls efficiently
• Identifying customer needs, clarifying information, researching issues, and providing solutions
• Responding to email and phone requests with excellent customer service
• Escalating issues as needed to ensure customer satisfaction
• Processing transactions to meet standards
• Collaborating with the team to meet service goals
• Building relationships and engaging customers
• Completing training on new or revised processes
• Maintaining detailed records of interactions
• Assisting with additional agent issues as needed

Note: Applicants must have work authorization in the U.S. without requiring sponsorship.

This role involves sitting and working at a computer for extended periods and communicating via telephone, email, or face-to-face.

About Us: Infosys McCamish Systems, based in Atlanta, Georgia, is a subsidiary of Infosys BPM Limited, specializing in Life Insurance and Retirement Services. Established in 1985, it has a proven track record in providing back-office services with accuracy, speed, and security. Our clients include seven of the top ten US insurers.

U.S. citizens and authorized workers are encouraged to apply. Sponsorship is not available at this time.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation