Customer Service Representative

Dexian; Atlanta (GA); Remote; Full time

Job summary

A leading staffing solutions provider is looking for a Customer Service Representative (Bilingual) for a remote opportunity in Atlanta. The role involves managing high call volumes, ensuring customer satisfaction, and providing effective solutions to inquiries. The ideal candidate should possess extensive experience in customer service, multitasking abilities, and a proactive approach to problem-solving.

Qualifications

• 5 to 10 years of experience in managing high call volumes.
• Ability to handle complex customer interactions and inquiries.
• Strong commitment to customer satisfaction and safety.

Responsibilities

• Handle high volume of customer interactions.
• Ensure effective resolution of inquiries and complaints.
• Participate in on-site training and refreshers as needed.

Skills

Customer service excellence

Multitasking

Problem solving

Job description

Job title: Customer Service Representative (Bilingual)

Location: Atlanta, GA (Remote)

Duration: 6 months contract (possible extension)

Pay rate: $21-22.29/hr on W2

1. The ideal candidate should have 5 to 10 years of proven experience in managing high call volumes within a fast-paced environment, ensuring efficient and effective customer interactions.
2. Candidates must excel in handling complex interactions such as questions, complaints, billing inquiries, emergency calls, and other inquiries, while prioritizing customer safety and achieving one-call resolution.
3. This role supports both regulated and deregulated utilities, requiring the ability to manage high-pressure situations calmly and professionally. Candidates should possess excellent multitasking skills and a strong commitment to delivering outstanding customer service. The candidate will be proactive in problem-solving, dedicated to customer satisfaction and safety in every interaction.
4. Initial on-site training will be for 7 days, with possible follow-up on-site sessions and refreshers as needed.

About Dexian:

Dexian is a leading staffing, IT, and workforce solutions provider with over 12,000 employees and 70 locations worldwide. Formed in 2023 through the merger of DISYS and Signature Consultants, Dexian is one of the largest IT staffing firms and the second-largest minority-owned staffing company in the U.S. Our platform connects talent, technology, and organizations to produce impactful results that help everyone achieve their goals.

Our brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer, recruiting and hiring qualified candidates regardless of race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.