Customer Service Representative

CWA Group Architecture & Interiors; United States; Remote; Full time

Job summary

CWA Group Architecture & Interiors is looking for a Customer Service Representative to join their remote team. The ideal candidate will have a passion for delivering high-quality service and a background in customer care. Responsibilities include assisting clients with inquiries, managing complaints, and collaborating with teams to enhance customer experience. Join a leading firm and thrive in a positive work environment.

Benefits

Comprehensive benefits package

Supportive work environment

Competitive salary

Qualifications

• 2 years of experience in a customer service role.
• Ability to work under pressure and handle difficult situations.
• Strong attention to detail is essential.

Responsibilities

• Serve as the primary point of contact for all customer inquiries.
• Manage and resolve customer complaints in a timely manner.
• Work closely with architectural team to provide updates to clients.

Skills

Communication

Customer-focused

Organizational skills

Time-management

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Customer service software

Job description

2 days ago Be among the first 25 applicants

Position: Customer Service Representative

Location: United States (Remote)

Company Overview

CWA Group Architecture is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As one of the leading architecture firms in the industry, we are dedicated to providing exceptional service to our clients and creating innovative solutions for their architectural needs. We are looking for an individual who shares our passion for excellence and is committed to delivering the best possible experience for our customers.

The ideal candidate for this position will have previous experience in customer service, excellent communication skills, and a strong attention to detail. They should also possess the ability to work in a fast-paced environment and handle multiple tasks at once. A positive attitude and a willingness to learn are also essential qualities that we are looking for in our potential candidate.

Pay: $29.83 - $33.85 per hour

Key Responsibilities

• Serve as the primary point of contact for all customer inquiries and concerns.
• Provide prompt, courteous, and accurate responses to customers via phone, email, and in-person.
• Work closely with our architectural team to understand project details and provide accurate and timely updates to clients.
• Manage and resolve any customer complaints or issues in a timely and professional manner.
• Maintain customer records and update them with relevant information.
• Collaborate with other team members to improve the overall customer service experience.
• Participate in ongoing training and development to stay up-to-date on our services and processes.
• Assist with other duties as assigned by management.
  
  

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 2 years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office and experience with customer service software is a plus.
• Customer-focused with the ability to adapt to different personalities and situations.
• Ability to work well under pressure and handle difficult situations with professionalism.
• A positive attitude and a passion for delivering exceptional customer service.
  
  

At CWA Group Architecture, we value our employees and understand that they are our greatest asset. We offer a competitive salary, comprehensive benefits package, and a positive and supportive work environment. Join our team and be a part of an exciting and growing company that is committed to delivering excellence in every aspect of our business.

If you are a self-motivated, customer-oriented individual with a passion for providing top-notch service, we encourage you to apply for our Customer Service Representative position today. We look forward to hearing from you!

Compensation: From $29.83 to $33.85 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Architecture and Planning

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