Customer Service Representative

Randstad; Atlanta (GA); On-site; USD 21,600 - 26,400; Full time

Job summary

Randstad is hiring a Customer Service Representative in Atlanta, GA. The role involves responding to incoming customer calls and assisting enrollees with Medicaid eligibility renewal applications. Candidates should have at least 1 year of call center experience and be proficient in data entry.

The position offers a pay rate of $12.00 per hour. Training is from Monday to Friday, followed by a regular schedule of 9:00 am to 6:00 pm.

Qualifications

• 1 year of continuous call center experience.
• Ability to accurately input information into systems.
• Experience in handling customer inquiries.

Responsibilities

• Assist enrollees in completing Medicaid eligibility renewal applications.
• Key member’s information into the state’s database accurately.
• Raise issues to attention of supervisors when needed.

Skills

Customer service etiquette

Typing skills

Attention to detail

Job description

Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors.

Job Description

• Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state’s online application system.
• Requires accurate keying of member’s information into the state’s database.
• Remains courteous, helpful, and sensitive to consumer needs at all times.
• Remains unbiased and maintains consumer confidentiality.
• Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor.
• Conducts research and follows up on problematic cases as needed.
• Performs other duties as may be assigned by management.

Qualifications

Job Title: Customer Service Representative

Employment type: 12 month project, potential for extension

Location: Atlanta, GA

Start date/s: May 23 and June 6

Schedule- Training is Monday-Friday 8:00am-5:00pm. After training it is a Monday-Friday 9:00am-6:00pm

Pay Rate: $12.00

Required Testing: MS Word (80% or higher), Typing (general typing test 30 wpm), CSR Mindset (70% or higher)

Requirement: 1 year of continuous call center experience.

Additional Information

Pearl Quilapio

602 903 1028

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