Customer Service Representative

Netflix; Atlanta (GA); In loco; USD 72.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentorship

Fast track to senior roles

Descrizione del lavoro

Netflix seeks a Customer Service Representative in Atlanta to influence sales outcomes through strong stakeholder management, customer insight, and value-driven selling. The role emphasizes mentoring, rapid career growth, and a fast-paced environment that values precise execution.

With mentorship and a clear path to senior sales marketing roles, you will operate from Atlanta, engaging cross-functional teams, optimizing content alignment, and driving revenue while maintaining a focus on the Work

Competenze

• Proven stakeholder management outcomes, ideally with Atlanta experience.
• Strong multitasking ability without sacrificing quality.
• Genuine curiosity about Netflix customers' behavior.
• Comfort presenting to a Georgia-wide audience without a script.
• Adaptability and resilience when requirements shift.
• A GA work history, or strong reasons you’ll thrive here anyway.

Mansioni

• Open doors in Atlanta, GA that a mid-level title alone can't.
• Partner with Knowledge Base Management to align content with demand-generation goals.
• Decode why GA buyers say yes and double down on it.
• Coach the Customer Service Representative team off discounting and onto value selling.
• Support mid-level account executives with prospecting and follow-up strategy.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Show up at Atlanta networking events with a reason to follow up.
• Feed sales the Zendesk signals that say a buyer is ready now.

Conoscenze

Stakeholder management

Multitasking

Curiosity about customers

Public speaking

Adaptability

GA experience

Strumenti

Zendesk

Descrizione del lavoro

A Customer Service Representative at Netflix sees a flat quarter and asks what Customer Satisfaction Surveys the team forgot to use. For someone 5 years deep in Work Ethic, this Atlanta job means $72,000 - $95,000, an internship cadence, and genuine influence.

Key Responsibilities

• Open doors in Atlanta, GA that a mid-level title alone can't
• Partner with Knowledge Base Management specialists to align content with demand-generation goals
• Decode why GA buyers say yes and double down on it
• Coach the Customer Service Representative team off discounting and onto value selling
• Support mid-level account executives with prospecting and follow-up strategy
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Show up at Atlanta, GA networking nights with a reason to follow up
• Feed sales the Zendesk signals that say a buyer is ready now

What You'll Bring

• Proven Stakeholder Management results, ideally seasoned in Atlanta, GA
• Strong multitasking ability without sacrificing quality
• Real curiosity about why Netflix customers do what they do
• Comfort presenting to a GA-wide audience without a script
• Adaptability and resilience when facing shifting requirements
• A GA work history, or strong reasons you'll thrive here anyway

Ask anyone in Atlanta about Netflix and you'll hear the same thing: a low-drama crew that ships fast and sweats the Work Ethic details. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

Your 4 of experience earn you $72,000 - $95,000 here, alongside mentorship and a fast track into senior sales marketing roles.

This req breathes: refreshed hours ago and still very much alive.