Customer Service Representative

Polaris; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Polaris Inc. is seeking a Customer Engagement Specialist to connect with Indian Motorcycle and Polaris Slingshot owners, handling inquiries by phone and email, and guiding them through repairs and product information.

This full-time hybrid role is based in Medina, MN with remote work options. You will influence internal teams to focus on customer needs, generate ideas from direct feedback, and represent the brand at owner events, demos, and outreach initiatives, while delivering outstanding

Qualifications

• Bachelor's degree preferred; associate degree with equivalent experience accepted.
• Experience in customer engagement or dealership environments is a plus.
• Strong communication and problem-solving skills required.

Responsibilities

• Engage motorcycle customers with personalized communication and manage case follow-ups.
• Provide product expertise and personalized recommendations to customers.
• Coordinate proactive outreach for repairs and brand advocacy.
• Influence internal teams to prioritize customer needs and generate improvement ideas.
• Represent Polaris at events and collaborate with engineering for issue resolution.
• Handle inbound inquiries and special projects.

Skills

Communication

Cross-functional collaboration

Problem solving

Mechanical aptitude

Industry experience (powersports/auto)

Education

Bachelor’s Degree preferred

Associate degree or equivalent experience

Tools

AS400

Dynamics 365

SharePoint

Microsoft Outlook

Office Suite

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Company Overview

Polaris is a global leader in powersports, pioneering product breakthroughs and enrichment experiences and services that invite people to discover the joy of being outdoors. Our high‑quality product line‑up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side‑by‑side off‑road vehicles; Sportsman® all‑terrain off‑road vehicles; military and commercial off‑road vehicles; snowmobiles; Indian Motorcycle® mid‑size and heavyweight motorcycles; Slingshot® moto‑roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry‑leading Bennington pontoons. Proudly headquartered in Minnesota, Polaris serves more than 100 countries worldwide.

Responsibilities

• Rider Engagement:
  • Engage with motorcycle owners in an authentic and personalized manner.
  • Efficiently manage cases and follow up with potential customers.
  • Proactively facilitate technical outreach for repairs, strengthening brand connections.
  • Act as a unifying voice for problem‑solving and dispute resolution.
  • Provide expertise on motorcycle products and share personalized recommendations.
  • Conduct proactive outreach to customers who have shared reviews online or via surveys.
• Brand Influencer:
  • Drive customer centricity: influence colleagues across the organization to prioritize customer needs in decision‑making.
  • Idea generation: create product/process ideas based on direct insights from customers and dealers.
  • Collaboration: partner with Service Engineering for timely issue resolution and future design enhancements.
  • Spokesperson role: represent the division and company at corporate events like demos and owner events.
  • Customer advocacy: lead the resolution of owner concerns.
• Manage inbound contacts and special projects.

Experience & Skills

• Passion for on‑road lifestyle: embrace the lifestyle our brand fosters for customers.
• Industry experience: motorcycle, powersports, or automotive dealership background preferred.
• Cross‑functional skills: collaborate effectively across organizational levels.
• Communication: proficient in explaining complex situations to customers.
• Analytical problem‑solving: balance practical experience with creative solutions.
• Preferred technical aptitude: familiarity with mechanical aspects.
• Software knowledge: Microsoft Outlook, Office Suite, SharePoint, and AS400 (preferred); Dynamics 365 (preferred).

Education

Bachelor’s Degree is preferred; Associate degree with equivalent working experience is required.

Working Conditions

• Dynamic, fast‑paced environment.
• Primary focus: working directly with Indian Motorcycle and Polaris Slingshot customers via phone and electronic communication.
• Full‑time, hybrid position that requires regular in‑office (Medina, MN) and remote work‑from‑home.

Benefits

• Competitive compensation, including a market‑leading profit‑sharing plan.
• Employee Stock Ownership Plan and discounted employee stock purchases plan.
• Matching contribution to 401(k) and financial wellness education.
• Health, dental, and vision insurance.
• Wellness programs, paid time off, gym and personal training reimbursement.
• Life insurance and disability offerings.
• Polaris Foundation and Polaris Gives paid volunteer time off.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.