Customer Service Representative

Illinois Crane Inc; Atlanta (GA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Illinois Crane Inc in Atlanta, GA is seeking a Customer Service Representative to handle inquiries, process orders, and support sales and distributors.

You'll acquire product knowledge, assist with pricing and lead times, and ensure accurate order processing while delivering excellent customer experiences in a fast-paced environment.

Formación

• 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
• Ability to multitask.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Computer proficiency.

Responsabilidades

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
• Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Thorough knowledge of company policies and procedures.

Conocimientos

Customer service

Multitasking

Communication skills

Attention to detail

Computer proficiency

Educación

High school diploma or GED

Descripción del empleo

24/7 emergency service always available to our customers.

A rewarding career serving the manufacturing industry awaits you at Illinois Crane! As an employee at Illinois Crane Incorporated, you will enjoy being part of a dedicated team of professionals– a group of experts providing plant automation and material handling solutions on a daily basis to some of the largest manufacturers in the Midwest!Illinois Crane is always looking for people experienced in the plant automation/material handling field who are eager to work in a dynamic, team-oriented environment. The company seeks people with exceptional skills… people with the drive and desire to provide superior service to their customers …people that always strive for the highest level of professionalism …people who want to SUCCEED!

Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting and rigging equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are looking for a Customer Service Representative in Atlanta, GA to join the Rigging team.

Position Summary

The Customer Service Representative handles customer inquiries, resolves concerns, and processes orders in a timely and efficient manner.

Duties & Responsibilities

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
• Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Thorough knowledge of company policies and procedures.

Education

• High school diploma or GED preferred.

Qualifications

• 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
• Ability to multitask.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Computer proficiency.

Physical Ability Requirements

• Ability to sit or stand for prolonged periods of time.
• Ability to be mobile throughout facility to communicate with other departments.
• Ability to use a computer keyboard, computer monitor, and telephone for extended periods of time.