Territory Support Representative- US South

Continental Aerospace Technologies™; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading aerospace technology firm seeks a Territory Support Representative for the US South region. This role will lead customer service, sales support, and technical training. Candidates should have a Bachelor's degree or significant experience in aviation sales, with strong communication and customer-focused skills. The position involves managing customer relationships and requires 50% travel. A valid FAA A&P License is a plus. Opportunities for remote work are available.

Qualifications

• Proven experience in aviation sales and/or support, preferably in General Aviation.
• Valid FAA A&P License or local equivalent is a plus.
• Full professional proficiency in English; additional languages preferred.

Responsibilities

• Manage relationships with customers and service partners to drive support and sales growth.
• Develop strategic customer pursuits and oversee all stages of the sales cycle.
• Provide technical troubleshooting assistance for all product lines.

Skills

Customer focus

Problem-solving

Communication

Strategic thinking

Education

Bachelor’s degree or 10 years of experience

Tools

Windows

MS Outlook

PowerPoint

Excel

ERP/CRM systems

Job description

Territory Support Representative- US South

Apply for the Territory Support Representative- US South role at Continental Aerospace Technologies™.

This position offers an opportunity to lead territory support for Continental Aerospace Technologies, combining customer service, sales, technical support, and training across the US South region.

Essential Duties and Responsibilities

• Manage relationships with customers, distributors, and service partners to drive support and sales growth.
• Develop strategic customer pursuits and oversee all stages of the sales cycle.
• Meet or exceed assigned Key Performance Indicators (KPIs) and sales targets.
• Research, develop, and capture new business opportunities for all Continental product lines.
• Report on business pipeline status and support sales forecasting.
• Serve as the primary contact for sales and technical support within the region.
• Train, support, and monitor distributor personnel both remotely and on-site.
• Create, customize, and execute sales and training presentations.
• Develop, capture, and share sales strategies and best practices.
• Resolve internal and external escalations effectively.
• Communicate with internal and external customers, service providers, and business partner representatives by phone, e‑mail, or in person.
• Provide technical troubleshooting assistance for all Continental product lines in accordance with approved procedures and policies.
• Investigate customer complaints regarding product quality, specifications, and delivered condition, coordinating with designated departments for resolution.
• Work closely with Quality Assurance personnel to report and follow up on suspected quality issues.
• Develop and provide technical training to internal and external customers.
• Represent Continental at tradeshows and special events.
• Support marketing initiatives and monitor campaign effectiveness.
• Populate and maintain Customer Relationship Management (CRM) databases in accordance with company policies.
• Partner with or assist other outside sales personnel when necessary.
• Other duties as assigned.

Travel

• Approximately 50% travel required across the territory and other U.S. regions.
• Must be willing to travel regularly, sometimes on short notice and for extended periods.

Education and Experience

• Bachelor’s degree from a four‑year university, or 10 years of relevant experience/training, or an equivalent combination.
• Proven experience in aviation sales and/or support, preferably in General Aviation (GA).
• Valid and current FAA A&P License or local equivalent is a plus.
• FAA IA and/or local equivalent, private pilot license or higher, CFI, CFII ratings are pluses.

Skills Required

• Strong customer focus with professional representation of the company.
• Ability to remain objective and resolve issues under pressure.
• Strategic thinking and problem‑solving in non‑standardized situations.
• Cross‑cultural awareness and sensitivity.

Communication

• Full professional proficiency in English (verbal and written); additional regional languages preferred.
• Ability to communicate effectively with executives, colleagues, customers, and the public.
• Skilled in real‑time messaging and remote communication tools.
• Capable of interpreting technical publications, procedures, and regulations.
• Strong written communication skills for reports, correspondence, and documentation.

Mathematical

• Ability to calculate measurements, tolerances, and technical specifications.
• Proficiency in business‑related calculations such as discounts, margins, and percentages.

Technology Proficiency

• Advanced user‑level skills in Windows, iOS, MS Outlook, PowerPoint, Word, Excel, and web browsers.
• Experience with ERP/CRM systems preferred.

Physical Requirements

• Ability to sit or stand for extended periods, including long‑distance travel.
• Ability to adapt to time‑zone changes.
• Ability to work in safety‑sensitive manufacturing, assembly, and/or aviation service environments.
• Ability to lift 10 pounds repeatedly and lift up to 60 pounds.
• Ability to bend, reach, and kneel repeatedly.

Location

Remote in the US or on‑site in Mobile, AL.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.