Customer Service Representative

Curtiss-Wright Corporation; Arlington Heights (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Curtiss-Wright Corporation is seeking a Customer Service Representative to ensure an exceptional experience for customers and support the sales team in Arlington Heights, IL. This mid-senior level role requires strong communication skills, relevant experience in customer service, and a commitment to cultivating positive customer relations. Benefits include competitive pay, health and wellness options, and opportunities for professional development.

Benefits

Paid Time Off

401K with Employer Match

Health and Wellness Benefits

Learning and Development Opportunities

Employee Stock Purchase Plan

Referral Program

Competitive Pay

Recognition

Inclusive & Supportive Culture

Qualifications

• 5 years' experience as a Customer Service Representative or similar.
• Experience using CRM systems and customer service tools.
• Strong communication skills both verbal and written.

Responsibilities

• Manage customer inquiries and maintain account management functions.
• Track and update order statuses, ensuring customer satisfaction.
• Coordinate with departments to align customer requirements.

Skills

Communication

Problem Solving

Organizational Skills

Education

High School or equivalent

Tools

CRM systems

Job description

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The Customer Service Representative will play a pivotal role in ensuring exceptional experience for our customers and supporting the sales team in achieving their business objectives. You will work with various departments to meet moderately difficult maintenance services sales goals. You will maintain direct contact with customers before and/or after the sale. You will support sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).

Location: Arlington Heights, IL

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *

Your Challenge

• Serves as a point of contact for moderately complex customer inquiries, providing timely and accurate information regarding products, services and order status. Responds to customer needs in a quick and effective manner performing account management functions. Proactively manage customer issues and resolve concerns with a focus on delivering exceptional customer satisfaction.
• Uses CRM system to maintain customer data and follow up on customer inquiries and requests. Tracks customer interactions and manages accounts.
• Actively tracks order statuses, monitor for delays and provide timely updates to customers and the sales team.
• Coordinates activities with other internal departments to ensure alignment between customer requirements and offerings, including import/export shipments.
• Understands requirements of various regulations and contributes to process improvement initiatives by identifying opportunities to enhance operational efficiency and improve service delivery.
  
  

What You Bring

• High School or equivalent.
• Minimum 5 years' experience as a Customer Service Representative or similar experience.
• Experience using CRM systems and other customer service tools.
• Ability to work independently and collaboratively within a team structure.
• Strong communication skills (both verbal and written) to interact effectively with customers and internal teams.
• Customer-centric attitude with a problem-solving mindset.
• Organizational skills with attention to detail.
  
  

Who We Are

Curtiss-Wright Industrial Division, which includes the legacy brands of Arens Controls, Penny & Giles, PG Drives Technology and Williams Controls, is an excellent supplier in providing components and sub-systems which enable customer specific solutions for on- and off-highway vehicles. These include medium- and heavy-duty trucks, buses and motor coaches, construction and agricultural vehicles, materials handling, and other specialty vehicles, as well as sophisticated wheelchairs and scooters for medical mobility.

Arens Controls products comprise state-of-the-art drivetrain components, such as ‘by-wire’ and mechanical transmission shifters, as well as electronic control systems for the Hybrid Electronic Vehicle (HEV) market.

The products are the legacy of the Arens Controls company founded in 1939 and acquired by Curtiss-Wright in 2013.

Find out more information and view our products here: https://www.cw-industrialgroup.com/About/Arens-Controls

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Defense and Space Manufacturing

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