Customer Service Representative

Astound; Arlington (MA); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

401k with employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Paid time off

Zusammenfassung

Astound is seeking a Retail Sales Representative I in Massachusetts to engage customers in-store, present cable and data services, and guide them to the best package for their needs. You will upsell promotions, handle payments, and maintain a professional retail presence.

Ideal candidates have phone support experience, strong interpersonal skills, and knowledge of cable products. This role offers full-time hours and a base hourly wage with bonus and benefits.

Qualifikationen

• Phone support experience preferred.
• Strong interpersonal skills and ability to relate to customers, peers, and management.
• Bilingual skills preferred.
• Friendly, enthusiastic and outgoing demeanor.
• Demonstrates thorough knowledge of cable and data products/services.
• Ability to learn and retain new information quickly.
• Diagnose and solve problems.
• Ability to follow directions and follow through.
• Good judgment and proactive decision-making skills.
• Able to adapt to change.
• Cable/telecom industry experience preferred.

Aufgaben

• Sell target products and packages and explain system prices, channels, services and packages to customers.
• Demonstrate Astound's products and services to inbound retail traffic.
• Communicate current promotions and offers to customers.
• Match customers with the package that best fits their needs.
• Review current service and introduce new services as appropriate.
• Determine customer satisfaction and take steps to ensure a positive experience.
• Maintain a neat appearance and respectful conduct.
• Provide feedback to improve services by expanding knowledge of all offerings.
• Use billing systems and tools to answer inquiries quickly.
• Resolve questions by listening and communicating clearly.
• Process installations, service changes, disconnects and work orders.
• Receive payments, issue receipts, and balance cash drawer daily.
• Track sales progress and document productivity.
• Ensure paperwork is legible, complete, and submitted on time.

Kenntnisse

Phone support

Interpersonal skills

Bilingual

Customer service

Problem solving

Adaptability

Cable/telecom knowledge

Ausbildung

High school diploma or equivalent

Jobbeschreibung

A Day in the Life of the Retail Sales Representative I:

• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
• Demonstrate Astound's various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customer’s current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
• Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/ reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner

What You Bring To The Table

• Phone customer support/service related background in call center environment preferred
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
• Bilingual skills preferred
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through
• Displays proven good judgment and proactive decision-making skills
• Must possess the ability to adapt to change
• Cable Television industry experience preferred
• Telecommunications experience preferred
• High school diploma or equivalent

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

Base Salary: The base salary range in Massachusetts for this position is $20.00 - $24.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. It is specific to Massachusetts and may not be applicable to other locations.
Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
About Astound
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.