Broadband Technician II

Astound; Cambridge (MA); On-site; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Broadband Technician II to perform residential installs and disconnects on customer premises in Massachusetts. You will ensure correct RF and signal levels and uphold safety and service standards while delivering a positive customer experience.

You will communicate with leadership and dispatch to maintain productive routes, educate customers on products with upsell potential, and operate company vehicles safely.

Qualifications

• High school diploma or equivalent.
• Entry-level (0 years) experience.
• Valid driver's license and clean driving record.
• Ability to lift up to 75 lbs and perform physically demanding tasks.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) per standards.
• Ensure RF and signal levels meet specs to reduce callbacks.
• Maintain communication with leadership and dispatch for productive routing.
• Educate customers on products and upsell opportunities.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Aptitude to Learn

Problem Solving

Time Management

Teamwork

Working Alone

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

A Day in the Life of the Broadband Technician II

• Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

What You Bring To The Table

• Education: High school diploma or equivalent
• Experience: 0 (Entry Level)
• Maintain satisfactory driving record and have a valid driver's license
• Knowledge of Ladder; Hand or Power Tools
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone

Physical Requirements

• Ability to lift and carry up to 75 lbs
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
• Prolonged standing, walking, sitting, and driving required
• Ability to safely climb and work from ladders for extended periods of time
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

The base salary in Massachusetts for this position is $22-$27 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.