Customer Service Representative

Security Finance; Appleton (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Company paid health insurance

Competitive 401(k) with match

Life and dental benefits

Paid holidays and vacation

Profit sharing

Closed on Sundays

Job summary

A financial services company located in Appleton, WI is seeking dedicated professionals to provide exceptional customer service while managing loan applications with accuracy and compliance to regulations. Ideal candidates will possess a valid driver's license and be able to pass a background check. The role demands strong cash handling skills and involves working long hours primarily on the phone. Benefits include health insurance, a 401(k) plan, and paid holidays.

Qualifications

• 18 years of age or older.
• Valid driver’s license and reliable transportation.
• Ability to pass a criminal background check.
• Collections experience (direct first party collections/skip tracing) preferred.
• Ability to be working on the phone for the majority of the day.
• Schedule: Monday–Friday until 8 PM and Saturdays; varies by location.

Responsibilities

• Providing exceptional customer service.
• Maintaining office cash with accuracy and security.
• Achieving account gain through proven loan judgment.
• Ensuring compliance with state and federal lending regulations and Company policies.
• Ensuring prompt completion of loan applications.
• Ensuring compliance with company record keeping procedures.

Skills

Customer service

Cash handling

Collections experience

Background check clearance

Job description

1546-17-Appleton WI-SFC
W3192 County Road KK
Suite J
Appleton, WI 549155522, USA

Job Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.