Customer Service Representative

Minority Professional Network, Inc.; Ann Arbor (MI); Hybride; USD 42 000 - 54 000; Plein temps

Résumé du poste

Minority Professional Network, Inc. is seeking an Administrative Assistant to support everyday office operations and assist with association business.

You will handle correspondence, answer calls from homeowners, board members and vendors, and help prepare board packets as needed. Proficiency in Microsoft Office and strong communication skills are required.

The role includes filing, mail distribution, light invoicing review, and coordinating supplies to keep the office organized under supervision.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Professional customer service skills.
• Time management and time critical prioritization skills.
• 0 -- 3 years of Community Association experience

Responsabilités

• Organizes and prepares correspondence relating to association business.
• Receives and responds to incoming calls from homeowners, Board members and vendors.
• Follow through on various requests.
• Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists community managers with monthly board packages and in house mailings.
• Updates homeowner and association information in C3 and shared files.
• Relieves concierge/telephone operators on an as needed basis.
• Keeps work spaces organized and maintained.
• Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Processes print jobs, scanning and faxing as general office support when needed.
• Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary.
• Other duties as assigned.

Connaissances

MS Office

Business writing

Communication skills

Customer service

Time management

Description du poste

The Administrative Assistant supports and assists general office activities and projects with
administrative tasks. Provides customer service support. Under moderate supervision, work may
involve contact with homeowners and board members.
Job Duties and Responsibilities
Duties include but are not limited to:
Organizes and prepares correspondence relating to association business.
Receives and responds to incoming calls from homeowners, Board members and vendors.
Follow through on various requests.
Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for
manager’s approval if not completed by Telephone Operator.
Processes and distributes incoming and outgoing mail for the office and Associations.
Prepares and assists community managers with monthly board packages and in house mailings.
Updates homeowner and association information in C3 and shared files.
Relieves concierge/telephone operators on an as needed basis.
Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists
in supply stocking and distribution.
Processes print jobs, scanning and faxing as general office support when needed.
Files association documents for Community Managers. Arranges for delivery and pick up of
documents from storage when necessary.
Other duties as assigned.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Time management and time critical prioritization skills.
• 0 -- 3 years of Community Association experience