Customer Service Representative

Sandvik; Troy (MI); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in manufacturing invites applications for a customer service representative role. This position allows remote work and focuses on delivering exceptional customer support, managing orders, and collaborating across teams. Candidates should possess 2 to 6 years of relevant experience and a commitment to improvement in a dynamic work environment.

Qualifications

• 2–6 years of experience in a customer service role.
• Strong communication and problem-solving skills are essential.
• Proficient in Microsoft Office 365 and familiar with ERP systems.

Responsibilities

• Respond to customer inquiries, ensuring satisfaction.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales for accurate quotes.

Skills

Communication

Problem Solving

Independence

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Work remotely while being part of a global organization
- Supportive culture emphasizing passion for customers and personal commitment
- Opportunities for career growth and meaningful impact
- Be part of an innovation-driven company that values new ideas and continuous improvement
- Competitive salary based on experience and qualifications

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment
- Familiarity with CRM systems and e-commerce growth initiatives
- A collaborative mindset with a commitment to continuous improvement
- Previous experience in a manufacturing or engineering environment

#CustomerService #RemoteWork #CareerGrowth #Innovation #Manufacturing

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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