Customer Service Representative

Schylling; Andover (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical & dental coverage

Vision insurance

401k with company match

PTO and holidays

Product discount

Job summary

Schylling is seeking a Customer Service Representative to join our busy team in Massachusetts. You will manage general account support, enter orders and credits, provide product information, and help resolve issues for retailers and consumers.

The role requires 2+ years in customer service, strong phone skills, and the ability to multitask in a professional, team-oriented environment. Office presence is required three days per week.

Qualifications

• 2+ years in customer service.
• Comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks under pressure.
• Professional verbal and written communication.
• Team player with diverse personalities.
• Ability to sit for extended periods.
• Available to work in the office at least three days a week.

Responsibilities

• Provide courteous, professional service to customers, consumers, and sales reps at all times.
• Enter orders accurately and promptly; verify customer terms and programs.
• Resolve problems and complaints from retailers, consumers, and account reps.
• Authorize returns and process credits/returns per procedures.
• Handle general email correspondence via Case Management.
• Review and verify customer account information for accuracy.
• Assist in establishing new customers in the system.
• Maintain electronic customer files.
• Report product-related problems to supervisor for resolution.
• Provide support and training to new employees.

Skills

Customer service

Phone conversations

Organization

Multitasking

Verbal & written comms

Team player

Stamina for desk work

Office presence (3 days/wk)

Job description

At Schylling, we create timeless moments of joy, laughter, and imagination for kids of all ages. Since 1975, we’ve been designing toys that spark creativity, inspire play, and bring smiles, whether through cherished classics or fresh innovations with a nostalgic twist. The Schylling portfolio includes iconic brands like NeeDoh®, LAVA® Lamp, Big Wheel®, Sea-Monkeys®, and many beloved classic toys, each crafted to encourage curiosity, discovery, and a sense of wonder. Join us in bringing play to the world!

Job Overview:

We are currently recruiting for Customer Service Representative to join our busy Customer Service Department where you will be responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints.

Key Responsibilities:

• Provide courteous, professional service to customers, consumers, and sales representatives at all times.
• Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by the customer or group.
• Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
• Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
• Answer general email correspondence via Case Management from the Orders Inbox and Customer Service/Info as assigned.
• Review and verify all customer account information for accuracy while entering orders/credits.
• Assist in establishing new customers and consumers in the computer system.
• Maintain customer and consumer files electronically.
• Report any product-related problems to the supervisor for appropriate resolution as they occur.
• Provide support and training to new employees as needed.
• Other duties and responsibilities as needed.

Qualifications:

• 2 + years experience in Customer Service preferred.
• Must be comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks and work positively under pressure.
• Professional verbal and written communication skills.
• Must be a team player and be able to work with diverse personalities.
• Must be able to sit for extended periods of time.
• Must be available to work in office at least three days a week.

The base hourly rate for this position is $20.00 to $21.00. Offered base compensation within this range will be determined based on a candidate’s qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.

Schylling offers a competitive benefits package that includes medical and dental coverage with an 80% company contribution, vision insurance, company-paid life and disability insurance, PTO and 10 paid holidays, product discount, and a 401k with company match.