Customer Service Representative

Alaska SPCA; Anchorage (AK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Four-day workweek

Paid vacation, sick, and holiday leave

Dental and vision coverage

SIMPLE IRA retirement plan

Discounted clinic services

Job summary

Alaska PAWS is seeking a Veterinary Customer Service Representative to be the calm, friendly voice for pet families while managing calls, appointments, and clinic support in a fast-paced setting.

You’ll ease worried owners, assist the veterinary team, and help pets live happier, healthier lives through compassionate, patient-centered service. This role is full-time and based at our Anchorage clinic.

Qualifications

• 3 years of customer service experience.
• High school diploma or equivalent.
• Ability to type 40+ words per minute with high accuracy.
• Not less than 6 months’ experience in a medical/veterinary setting is preferred.
• High-volume appointment scheduling experience is preferred.

Responsibilities

• Be the calming voice for pet owners during stressful moments.
• Manage phones, scheduling appointments, and support the veterinary team.
• Assist with paperwork and daily tasks while maintaining a fast pace.

Skills

Customer service

Communication

Typing 40+ wpm

Multitasking

Education

High school diploma or equivalent

Job description

Calling All Animal Lovers with Superhero Patience! Join Our Vet Team as a CSR!

Love animals and thrive in a fast-paced environment? Do you have a knack for calming stressed-out pet parents while juggling phone calls, paperwork, and maybe the occasional furball underfoot? Alaska PAWS (formerly the Alaska SPCA) is on the hunt for a Veterinary Customer Service Representative with a heart of gold, nerves of steel, and a love for all things furry.

About the Role:

This is no ordinary CSR position. Think of it as the ultimate blend of customer care, animal advocacy, and adrenaline! Here’s what you’re signing up for:

• Be the Voice of Calm: You’ll be the soothing voice and smile that pet owners need during their most nerve-wracking moments. You’ve got the magic touch for easing stressed minds – and maybe even turning a grumpy cat’s day around!
• Channel Your Inner Multitasking Ninja: Every day is different here. From managing phones and scheduling appointments to supporting our veterinary team, you’ll be the glue that keeps everything running smoothly. (Bonus points if you can type, answer calls, and hand out treats simultaneously!)
• A Heartfelt Impact: You’re not just answering calls. You’re helping pets (and their people!) in real time. When you leave each day, you’ll know you made a difference – whether it was helping a family with a sick pet or cheering up a pup waiting for its vaccines.

You’re Our Kind of Person If:

• You’re a master of calm, especially under pressure.
• You communicate like a champ – even if the person on the other end of the line is worried or having a tough day.
• You have a soft spot for pets and their people and love the idea of helping animals live happier, healthier lives.
• You’re quick on your feet, love a fast pace, and can switch gears like a pro.

Why You’ll Love It Here:

At Alaska PAWS, you’re more than just a customer service rep – you’re part of a mission-driven team of animal lovers who have each other’s backs. We work hard, laugh a lot, and go home every day knowing we made a difference in the lives of animals and their families.

Ready to Join the Pack?

If you’re looking for a job where you can put your empathy, patience, and multitasking skills to work (and maybe even sneak in a cuddle or two), then we’d love to meet you.

Minimum Qualifications:

• 3 years of customer service experience
• High school diploma or equivalent
• Ability to type 40+ words per minute with high accuracy

Preferred Qualifications:

• Not less than 6 months’ experience in a medical/veterinary setting
• High-volume appointment scheduling experience
• Cash handling experience
• Experience in a veterinary practice environment is highly preferred
• Knowledge of veterinary clinic procedures and terminologies
• Knowledge of companion animal welfare issues and sterilization

Physical Requirements:

• Prolonged periods sitting/standing at a desk and working on a computer.
• Must be able to move/lift up to 50 pounds at times.
• Frequent bending and standing throughout the day

Job Status:

• Non-exempt; Full time: 40 hours a week

Compensation and Benefits:

• $21.00 an hour, depending on skills and experience
• Four-day workweek
• Paid vacation, sick, and holiday leave in addition to 3 paid personal days annually.
• Dental and vision coverage
• SIMPLE IRA retirement plan
• Discounted clinic services, including free vaccines and spays/neuters for your pets.

Disclaimer

Alaska PAWS is an Equal Opportunity Employer and is committed to a work environment that values diversity and inclusiveness. We are committed to equal employment opportunity and fair treatment of all individuals based on job-related qualifications and without regard to race, color, sex, national origin, age, religion, disability, marital status, change in marital status, pregnancy, parenthood, sexual orientation or any other characteristic protected by state or federal law or local ordinance.

This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.