Customer Service Representative

BPW; Allentown (Lehigh County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

Job summary

BPW is seeking a Customer Service Representative in Allentown, PA. The role involves handling customer inquiries and resolving issues while being part of a dynamic team committed to exceptional service. Applicants should possess strong communication skills and customer service experience.

Responsibilities include providing product information, maintaining customer records, and collaborating to enhance processes. BPW values reliability and offers a supportive work environment, making it an excellent opportunity for individuals who want to grow.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Ability to handle difficult situations with patience and empathy.

Responsibilities

• Handle customer inquiries and resolve issues promptly.
• Provide product information and assist customers with their orders.
• Maintain professionalism while interacting with customers.

Skills

Strong communication skills

Customer service experience

Problem-solving skills

Proficient in customer service software

Attention to detail

Education

High school diploma or equivalent

Tools

NetSuite

Microsoft Office

Job description

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

About the Role

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and support to our valued customers.

Responsibilities

• Handle customer inquiries and resolve issues promptly and accurately.
• Provide product information and assist customers with their orders.
• Maintain a high level of professionalism while interacting with customers.
• Document customer interactions and maintain records in our database.
• Collaborate with team members to improve customer service processes.
• Upsell products and services when appropriate to enhance customer satisfaction.
• Participate in training sessions to enhance product knowledge.
• Meet and exceed individual and team performance goals.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to handle difficult situations with patience and empathy.
• Proficient in using customer service software (NetSuite) and Microsoft Office.
• Excellent problem-solving skills and attention to detail.
• Positive attitude and a team-oriented mindset.
• Automotive or Bus/Truck part sales a plus.
• Availability to work 8:30am-5pm.

About Us

BPW has been a leader in the industry for over 20 years, committed to providing top-notch products and services. Our customers love us for our reliability and dedication, while our employees appreciate the supportive work environment and opportunities for growth.