Customer Service Representative

Culligan 20FL; Albuquerque (NM); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Company-paid training

Employee discounts

Job summary

A leading water solutions provider in Albuquerque is seeking a Customer Service Representative. This full-time role involves engaging with customers to manage orders and resolve issues, requiring strong communication and problem-solving skills. Successful candidates will have a high school diploma, proficiency in Microsoft Office, and a detail-oriented approach. The position offers a competitive wage of $18.00 to $21.00 per hour and a range of benefits including health insurance and employee discounts.

Qualifications

• Detail-oriented and organized with strong interpersonal skills.
• Prior customer service experience preferred.

Responsibilities

• Extensive problem-solving and order processing.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services.

Skills

Strong time management

Project management

Excellent communication skills

Proficient in Microsoft Office

Education

High school diploma or GED

Job description

Future Opening: Customer Service Representative

Full Time • Abuquerque, NM (Crystal Springs)

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Medical insurance
• Vision insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Strong time management and project management skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal
• Prior customer service experience preferred

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

Compensation: $18.00 - $21.00 per hour

Why Should You Join Culligan?

Friendly Coworkers

World class training and development through Culligan University and bootcamps

"I started out with Culligan as a customer. What I realized as I was telling friends and family was how much I loved Culligan, and I decided I should come work for them."