Customer Service Representative

Country Pure Foods; Akron (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Country Pure Foods, located in Akron, Ohio, is seeking a dedicated professional to support field sales and manage customer relations effectively. The role involves maintaining customer files, processing orders, and providing product information.

The ideal candidate will possess excellent problem-solving skills and the ability to communicate effectively with both internal and external customers. A team player with a proactive mindset will thrive in this position.

Qualifications

• Must have excellent problem solving skills and be proactive.
• Excellent communication, especially over the phone.
• Ability to work as a team and interface professionally with customers.

Responsibilities

• Support field sales and customers with order status and product availability.
• Establish direct contact with customers and maintain files.
• Monitor orders and communicate statuses to customers.

Skills

Excellent problem solving and follow up skills

Excellent communication and interpersonal skills

Ability to make decisions independently

Team player

Professional customer interaction

Job description

Country Pure Foods is a leader in beverage manufacturing with plants in multiple locations in the United States.

Job Description

Supports field sales and customers by providing information regarding order status, product availability, pricing, sales policies and procedures and other customer concerns.

ESSENTIAL FUNCTIONS

• Establish and maintain direct contact with customers.
• Maintains customer files by working direct with customer to process order change requests and resolve holds.
• Interact extensively with regional sales brokers and sales reps to become proficient in the operations and expectations of our key customers.
• Reviews and processes customer orders to maintain pricing and delivery accuracy.
• Liaison between sales/brokers and all other areas of customer service.
• Monitors order, communicates status to customers and sales, and makes expedite decisions accordingly.
• Provides information to customers regarding orders, EDI, product updates and answers questions.
• Process requests for carrier & customer disposition on over, short and damages.
• Communicates special handling of customer orders to scheduling and distribution.
• Customer project and reporting as requested by sales, brokers, and management.
• Order entry

SKILLS AND KNOWLEDGE

• Excellent problem solving and follow up skills.
• Ability to make decisions independently and be proactive.
• Excellent communication and interpersonal skills (especially telephone skills).
• Knowledge of product base and internal systems.
• Must be a team player.
• Ability to interface with internal and external customers in a professional and courteous manner.
• Excellent attendance and punctuality a must.

PHYSICAL/MENTAL JOB DEMANDS

• Frequent sitting, computer keyboarding and telephone operation.
• Occasional physical effort involving standing, walking, climbing stairs and lifting up to 25 lbs.
• Normal 40 hour work week, however, occasional time may be required after hours or on weekends.
• Occasional travel (less than 5%) to other company locations.
• Current position will require a 8:30am to 5:30pm work schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.