Sr Customer Service Representative

Excelsior Nutrition Inc; California; On-site; USD 42,000 - 54,000; Full time

Job summary

Excelsior Nutrition Inc is seeking a Customer Service/Project Representative to support manufacturing processes, maintain formulations and bill of materials databases, and keep records for new product processes. The role combines project planning for production with active client communication to ensure a positive customer experience.

You will review batch records for accuracy, verify product label proofs with R&D and Quality, and collaborate with cross-functional teams.

Qualifications

• College degree in a business-related field.
• Excellent written and verbal communication skills.
• Good organizational skills with a strong attention to detail.
• Ability to multi-task and prioritize responsibilities.
• Strong documentation practices and record keeping skills.
• Ability to work both independently and in a team environment.

Responsibilities

• Detail, organize, and implement new and existing product processes from setup through production.
• Address client needs daily, ensuring a pleasant and productive experience.
• Review bottling operations on batch records for accuracy prior to production.
• Review new and revised product label proofs for accuracy with R&D and Quality.

Skills

Communication skills

Organizational skills

Attention to detail

Multi-tasking

Documentation

Teamwork

Education

College degree in a business-related field

Tools

ERP software

Job description

Job Description

Job Description

The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention regarding new product processes, project planning for production, tracking and making shipment. The production project manager has a front-line role in client communication and ensures customer satisfaction.

Job Responsibilities

• Properly detail, organize, and implement new and existing product processes from set up through production;
• Address various needs of clients on a daily basis, while ensuring that the client’s experience with the company is pleasant and productive;
• Review bottling operations on batch records for accuracy prior to production;
• Review all new and revised product label proofs for accuracy, and route them through R&D and Quality for final approval;

Job Requirements

• College degree in a business-related field;
• Excellent written and verbal communication skills;
• Good organizational skills with a strong attention to detail;
• Ability to multi-task and prioritize responsibilities;
• Strong documentation practices and record keeping skills;
• Ability to work both independently and in a team environment.

Required Computer Skills

• Working knowledge of general computer operations and concepts;
• Working knowledge of Microsoft Office including Outlook & Word;
• Advanced working knowledge of Microsoft Excel;
• Ability to type 40 wpm;
• Preferred knowledge of ERP or other Manufacturing Software.

Physical Requirement

• Ability to sit or stand for extended hours;
• Ability to view a computer screen and type for extended hours;
• Other physical requirements include occasional squatting, bending, and twisting.

Other Requirement

• Must be able to adjust work schedule as business needs required.