Customer Service Representative

Cooling Systems Caribe; Aibonito (PR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Stable full-time schedule

Quarterly bonuses

Health plan

401(k)

Growth opportunities

Job summary

Cooling Systems Caribe, Inc. in Puerto Rico is seeking a Sales & Customer Service Representative who enjoys helping customers, coordinating with sales and manufacturing, and ensuring orders are handled accurately from quote to production.

In this role you’ll prepare quotes, process sales transactions, serve as the main contact for customers, and support billing using QuickBooks. Bilingual in English and Spanish is required.

Qualifications

• Fluent English and Spanish required for communication with local and mainland U.S. customers.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy in documentation.
• Ability to stay organized and work effectively in a fast-paced environment.
• Dependability, punctuality, and a strong work ethic.
• Willingness to learn - full training is provided.

Responsibilities

• Prepare quotes and complete sales transactions by phone, email, text, and in person.
• Serve as a primary point of contact for customers, providing clear and professional communication.
• Support outside sales representatives with quotations, order processing, and customer follow-up.
• Create detailed and accurate work orders for manufacturing to ensure proper production.
• Invoice customers and support billing and accounts receivable using QuickBooks.
• Maintain accurate records, pricing information, and documentation to keep orders and operations running smoothly.

Skills

Bilingual English/Spanish

Strong communication

Detail oriented

Organizational skills

Dependability

Willingness to learn

Tools

QuickBooks

Job description

Great customer service often happens behind the scenes - making sure the details are right and every order moves smoothly from quote to production. At Cooling Systems Caribe, Inc., that work plays a key role in how we serve our customers.

We’re looking for a Sales & Customer Service Representative who enjoys helping customers, staying organized, and coordinating with sales and manufacturing to ensure orders are handled accurately from start to finish.

Since 1991, Cooling Systems Caribe, Inc. has manufactured radiators, charge air coolers, condensers, and generator radiators in Aibonito, serving customers across Puerto Rico and the mainland U.S. with quality products and dependable turnaround times.

In this role, you’ll help customers get the answers and pricing they need while ensuring orders move efficiently through our system and into production.

If you take pride in providing excellent customer service, solving problems, and keeping things running smoothly, you’ll fit right in here.

What We Offer

We value teamwork, commitment, and doing the right thing. We work hard to create an environment where our people feel supported and respected. When you join us, you can expect:

• Stable full-time schedule (Monday-Friday, 8:00 a.m.-5:00 p.m., with alternate Saturday mornings)
• Quarterly performance-based bonuses
• Health plan
• 401(k)
• Opportunities for professional growth and skill development

What You’ll Do

• Prepare quotes and complete sales transactions with customers by phone, email, text, and in person
• Serve as a primary point of contact for customers, providing clear and professional communication
• Support outside sales representatives with quotations, order processing, and customer follow-up
• Create detailed and accurate work orders for manufacturing to ensure proper production
• Invoice customers and support billing and accounts receivable using QuickBooks
• Maintain accurate records, pricing information, and documentation to keep orders and operations running smoothly

What You Bring

• Fluent Spanish and English (required for communication with both local and mainland U.S. customers)
• Strong communication and interpersonal skills
• High attention to detail and accuracy in documentation
• Ability to stay organized and work effectively in a fast-paced environment
• Dependability, punctuality, and a strong work ethic
• Willingness to learn - full training is provided