Customer Service Represenative I

Ryder System, Inc.; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Employee discounts

Paid holidays

Paid time off

Job summary

Ryder System, Inc. is hiring a Customer Service Representative in Etna, OH. The role handles inbound calls, inventory coordination, and customer inquiries with focus on service quality. Eligible for comprehensive benefits and paid time off as part of a Fortune 500 logistics leader.

The position requires strong communication, flexibility with schedule, and the ability to manage multiple tasks in a fast-paced environment. Competitive hourly pay and health plans are provided.

Qualifications

• H.S. diploma or GED required.
• 1+ year in sales and/or customer service.
• DOT Regulated.

Responsibilities

• Deliver excellent customer experiences and resolve issues to customer expectations.
• Execute standardized customer communication protocols.
• Handle rental sales and the sales process for inbound/outbound calls.
• Maintain rental truck inventory levels in coordination with Maintenance and Asset Management.
• Improve productivity through effective scheduling and planning.
• Process purchase/repair orders and maintenance of files.

Skills

Customer service

Communication

Sales

Teamwork

Multi-tasking

Education

High school diploma

Job description

We are immediately hiring a Customer Service Representative in Etna, OH.

Pay Type: Hourly Hourly Pay: $22.00 an hour.

Schedule: Monday-Friday 03:30pm-12:00am (must be flexible).

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid
• Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol.
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
• Workflow management: enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintenance of files.
• Parts management: contribute to cost containment through inventory planning and warranty.

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to get both verbal and written communication across that has the desired effect.
• Goal oriented, drive for results, assertive, and deal well with ambiguity.
• Possesses a high degree of initiative.
• Must have high level of energy and be a self-motivated and self-directed person.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Ability to focus on multiple projects and activities simultaneously.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Demonstrates customer service skills.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.
• DOT Regulated.

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Compensation Information

Pay Type: Hourly Minimum Pay Range: $22.00 Maximum Pay Range: $22.00.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.