Customer Service Rep04482 Gordon Rd Wilmington NC

Domino's Franchise; Wilmington (NC); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Greater variety

Flexible hours

Fast career progression

Training opportunities and rewards

Job summary

A leading pizza franchise in Wilmington, NC is seeking Customer Service Representatives (CSRs) for the Insider position. You will be responsible for taking orders, greeting customers, and ensuring a clean environment while building customer relationships. The ideal candidate will have a positive attitude, be 16 or older, and possess strong communication skills. This role offers flexible hours and opportunities for career advancement.

Qualifications

• Must be 16 years of age or older.
• Ability to add, subtract, multiply, and divide accurately.
• Ability to make correct monetary change.
• Ability to communicate verbally with customers.

Responsibilities

• Taking orders over phone and in person.
• Greeting customers within 10 seconds.
• Building relationships with customers.
• Keeping the customer area clean.

Skills

Exceptional and positive attitude

Verbal communication skills

Ability to handle cash

Customer relationship building

Ability to work under stress

Job description

Job Description

CSR - Insider Position Description

Department: Store Operations

Job Title: CSR - Insider

FLSA Classification: Non-Exempt

Reports To: General Manager
Regional Operations Manager – secondary report

Direct Reports: N/A

Indirect Reports: N/A

Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. You'll love the buzz of friendly competition.

There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you'll be responsible for making our great pizzas. As a CSR you'll still help out with pizza making, but you'll be more about front-line customer care.

Many Team Members began their careers as CSRs and Pizza Makers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino’s; go somewhere else to be average.

Pizza Maker responsibilities:

• Making Domino's high quality pizzas
• Food and portion control
• Hygiene and food safety
• Food preparation
• Taking customer orders and up selling
• General cleaning & organization duties

CSR responsibilities:

• Taking orders over phone and in person
• Greeting customers within 10 seconds
• Building relationships with customers
• Up selling
• Cash handling
• Keeping the customer area clean
• Assisting Pizza Makers with toppings and dough.

If you've got your eye on developing a rewarding Domino's career, or you're just looking to earn some extra dollars in your spare time – there's something for everyone in-store.

Perks of the job:

From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.

• Greater variety
• Smaller teams, make friends easier
• Flexible hours
• Fast career progression
• Training opportunities & rewards

Minimum requirements and expectations:

• An EXCEPTIONAL and POSITIVE attitude
• You must be 16 years of age or older.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person
• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces
• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
• Ability to stand for long periods of time: Most tasks are performed from a standing position.

Yellow Hammer Pizza of MD, LLC TA Domino’s Pizza ® is an Equal Opportunity Employer.

Qualifications:

All your information will be kept confidential according to EEO guidelines.