Customer Service Rep/Warehouse Delivery Associate

Glacier Supply Group LLC; Bozeman (MT); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Holidays & Vacation

Birthday PTO

Job summary

Glacier Supply Group LLC in Bozeman, MT seeks a Counter Sales representative to help customers by phone and in person, provide product information, and enter sales orders into our ERP system while working with Glacier employees. This role also includes warehouse duties, assisting with deliveries, maintaining inventory accuracy, and building lasting customer relationships in a fast-paced environment.

We offer competitive wages and benefits, including medical, dental, vision, 401K, paid holidays

Qualifications

• Customer service experience required.
• Ability to effectively communicate with customers and staff.
• Experience working in a warehouse environment is a plus.
• General computer experience required.

Responsibilities

• Build and maintain customer relations to generate sales and leads.
• Enter orders into the ERP system and modify as needed.
• Provide product literature and quotes to customers.
• Assist with warehouse duties and inventory tasks.
• Answer incoming calls and assist customers at the counter.

Skills

Customer service

Communication

Warehouse experience

General computer skills

Forklift experience

Teamwork

Education

HS diploma or equivalent

Tools

ERP system

Job description

Description

Description:

As a Counter Sales representative, you will be responsible for taking care of our customers by interacting over the phone and in person. You will provide product information and enter sales orders into our ERP system while working with customers and Glacier employees. This role include assisting with warehouse duties.

What we do

Glacier Supply Group is a regional HVAC distributor of a complete line of heating, air conditioning, ventilation, and water heating products. We provide products and services to the residential new construction and replacement markets as well as the light-commercial markets. We are family owned and have 8 stores serving HVAC contractors throughout Washington, Idaho, and Montana. We’re also excited to announce that we’ll be opening three new locations in Oregon.

We realize that our greatest asset is our people. We are proud to offer competitive wages, excellent benefits (Medical, Dental, Vision, 401K, Paid Holidays & Vacation, Birthday PTO), and more!

We pride ourselves on adhering to and living our Core Values to:

1. Work Together
2. Do the Right Thing
3. Do What You Say
4. Move Smart
5. Chase Better

We thrive in a fast-paced environment that pushes us to perform at our best, while also offering plenty of opportunities for growth and development. If that sounds like a place for you, we look forward to you applying to join our growing team!

What you’ll do

• Build and maintain customer relations in order to generate sales and leads.
• Answer customer questions relating to products and assist in solving problems.
• Research and relay information to customers as needed.
• Notifies manager or salesperson when they need to provide pricing and quotes to customers.
• Write up quotes for customers.
• Provide product literature to customers.
• Enter orders into the system and modify as needed.
• Inform customers of new product offerings and updates to current products.
• Fill out Customer Pricing Request form for special customer pricing and submit to Purchasing.
• Maintain records of all customer interactions.
• Answer incoming calls at the branch.
• Maintain the office in a clean and organized manner.
• Assist customers at the counter.
• Ensure all branch customer orders are pulled, packaged, staged, and/or loaded into customer vehicle accurately and undamaged.
• Unload and put away all inventory transfers delivered from vendors and route trucks.
• Ensure that all warehouse aisles and bin locations are maintained in a clean and orderly manner.
• Accurately pull orders for customers.
• Load and unload vehicle.
• Collect on unpaid orders and shipments.

Make deliveries when needed

• Inspect and monitor delivery vehicle.
• Maintain accurate inventory of packages and materials.

What we’re looking for

• Ability to effectively communicate with all customers and staff members within the company.
• Industry experience a plus but not required.
• General computer experience required.
• Customer service experience required.
• Ability to represent the company positively to all internal and external contacts.
• Available to work occasional overtime as needed.
• Experience working in a warehouse environment.
• Work experience in a team environment.
• Neat and professional appearance.
• Ability to lift 50+ pounds comfortably.
• Forklift/picker experience preferred.
• Deadline oriented.
• HS diploma or equivalent.
• Complete a background check and successfully pass a drug screen.
• Must be available for day shift, Monday through Friday, with occasional overtime.

Requirements

• Ability to effectively communicate with all customers and staff members within the company.
• Industry experience a plus but not required.
• General computer experience required.
• Customer service experience required.
• Ability to represent the company positively to all internal and external contacts.
• Available to work occasional overtime as needed.
• Experience working in a warehouse environment.
• Work experience in a team environment.
• Neat and professional appearance.
• Ability to lift 50+ pounds comfortably.
• Forklift/picker experience preferred.
• Deadline oriented.
• HS diploma or equivalent.
• Complete a background check and successfully pass a drug screen.
• This is a safety sensitive position. Drug test includes testing for cannabis use.
• Must be available for day shift, Monday through Friday, with occasional overtime.

$21-$26 DOE