Customer Service Rep (Travel) On-Site

Concentrix; Farmington Hills (MI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Paid Training

DailyPay

Shift Differentials

Networking Groups

Wellness Programs

Job summary

Concentrix in Farmington Hills, MI is hiring a Customer Service Rep (Travel) to assist customers researching and booking travel. You will greet customers, offer recommendations, and expertly handle reservations while following scripts. A on-site start at 34115 W 12 Mile Rd is required.

The role emphasizes travel knowledge, fast multitasking, and excellent communication. Military veterans are encouraged to apply; the position offers growth and employee support programs.

Qualifications

• High school degree or equivalent (required).
• NO SALES REQUIRED.
• Travel-savvy: passion/experience with travel.
• At least 1 year of travel experience (preferred).
• Travel Agent Certification (preferred).
• Global Distribution Experience for Service Agents (preferred).
• Proficiency in a multi-system environment.
• Typing 30 wpm as verified by a formal test.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Employment begins on-site at 34115 W 12 Mile Road, Farmington Hills, MI 48331.

Responsibilities

• Receive incoming calls, chats, and emails from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on customer needs and preferences.
• Determine customer reservation needs and preferences by using established questions and answers.
• Research travel rates, destinations, options, accommodations, and packages for customers.
• Process travel transactions by entering accurate reservation information into systems.
• Read legal scripts verbatim while maintaining quality standards.
• Support requests for itinerary changes or cancellations professionally and accurately.
• Answer general travel and site related questions from customers.
• Deliver expert customer experiences with a smile.

Skills

Travel-savvy

Typing 30 wpm

Multi-system proficiency

No sales required

Internet proficiency

Education

High school diploma or equivalent

Job description

Join a world-class team in Farmington Hills, MI, as a Customer Service Rep (Travel). At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

As a Customer Service Rep (Travel), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep (Travel), you’ll:

Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.

Greet and converse with customers in a courteous, friendly, and professional manner.

Make recommendations based on the customer needs and preferences.

Determine customer reservation needs and preferences by utilizing established question and answer techniques

Research travel rates, destinations, options, accommodations, and packages for customers.

Process travel transactions by entering accurate and complete reservation information into the relevant systems

Read legal scripts verbatim while maintaining quality standards.

Professionally and accurately support customer requests for itinerary changes or cancellations.

Correctly answer general travel and site related questions from customers

Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep (Travel) role include:

High school degree or equivalent(required)

NO SALES REQUIRED

Travel savvy: passion/experience with travel

At least 1 year of travel experience(preferred)

Travel Agent Certification(preferred)

Global Distribution Experience for Service Agents(preferred)

Proficiency in a multi-system environment

Basic internet and web-based application skills

Typing 30 wpm as verified by a formal test

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331

Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

Paid training and performance-based incentives.

Lucrative employee referral bonus opportunities and shift differentials

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the‑art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE