Customer Service Representative - Financial (On-Site)

Concentrix; Florida; On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid Time Off

DailyPay enrollment

Mentorship programs

Diversity & Inclusion initiatives

Job summary

Concentrix in Lake Mary, FL is seeking a Customer Service Representative to deliver outstanding support for customers and resolve issues efficiently. This role emphasizes financial services awareness, accurate billing assistance, and appropriate handling of social media content.

The position requires at least 2 years of customer service experience, residency within the United States, and the ability to work full-time in the office.

Qualifications

• Minimum 2 years of customer service experience.
• Experience with financial support and knowledge of card types (prepaid, debit & credit).
• Demonstrate ability to uncover the right solution by asking probing questions.
• Demonstrate ability to utilize resources and/or articles to provide correct information.
• Must have a high school diploma or equivalent.
• Live within 40 miles of the site and be able to work full shift in the office.
• Must reside in the United States and have a valid U.S. address for residence.

Responsibilities

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.

Skills

Customer service

Financial services knowledge

Questioning for solutions

Resource utilization

Education

High school diploma

Job description

Join a world-class team in Lake Mary, FL, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.

Your Qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 2 years of customer service experience required
• Preferred experience with financial support including knowledge of different card types (prepaid, debit & credit)
• Demonstrate experience & ability to uncover the right solution by asking probing questions
• Demonstrate experience & ability to utilize resources and/or articles to provide correct information
• Must have a high school diploma or equivalent
• Live within 40 miles of the site and be able to work your full shift in the office
• Must reside in the United States and have a valid U.S. address for residence

What’s In It For You

• The base salary range for this position is $17.00 - $19.96/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.