Customer Service Rep- Supply Chain

Aston Carter; Sacramento (CA); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) plan

PTO

Job summary

Aston Carter is seeking a logistics-focused professional for a fully onsite role in Sacramento, CA. The position emphasizes contract/order management, SAP-based processing, and coordination with customers and brokers to ensure timely shipments and accurate invoicing.

The ideal candidate has export/import experience, ERP familiarity, and strong attention to detail to support cross-functional teams in forecasting and planning.

Qualifications

• Bachelor's degree in business administration, agribusiness, or related field.
• Experience in contract order management and export knowledge.
• ERP experience, preferably SAP.
• Familiarity with food safety regulations and documentation.

Responsibilities

• Serve as main contact for customers and brokers for contract/order execution.
• Enter and execute contracts, orders, returns, debits, credits in SAP.
• Facilitate shipments with customers, freight forwarders, and carriers.
• Oversee invoicing and broker commissions.
• Ensure compliance with export/import documentation and regulations.

Skills

Logistics experience

Data accuracy

Import/export compliance

Freight forwarding

Customer service

Analytical skills

Problem solving

Education

Bachelor's degree in business or agribusiness

Tools

SAP ERP

MS Office (Outlook)

Job description

FULLY ONSITE ROLE IN SACRAMENTO, CA!

Responsibilities

• Serve as the main contact for customers and brokers for contract and order execution in domestic and international markets.

• Maintain and build strong, positive partnerships with customers and brokers.

• Manage customer contracts in accordance with company policies.

• Participate as a key team member on improvement teams and cross‑functional projects.

• Enter and execute contracts, orders, returns, debits, and credits in the SAP processing system.

• Facilitate accurate and timely shipments that align with customer schedules, contract terms, and shipping requirements.

• Schedule export and domestic transportation services with customers, freight forwarders, and outside carriers.

• Ensure accurate invoicing of shipped products, including correct calculation and payment of broker commissions.

• Oversee compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods.

• Ensure adherence to customer requirements, governmental regulations, and food safety standards.

• Partner with the Quality Assurance department to support complaint investigations and arrange returns or replacement product as appropriate.

• Maintain accurate customer records and ensure proper documentation of essential information.

• Collaborate with customers, brokers, sales, and planning teams to assist in forecasting future production needs, shipment volumes, and transportation requirements.

• Address and resolve customer concerns by using problem solving and critical thinking skills to identify and implement effective solutions.

• Provide ongoing support to sales, operations, logistics, and planning teams to enable future volume and margin growth.

• Perform additional related tasks as assigned to support business needs.

Essential Skills

• Logistics and supply chain experience with a focus on export and import logistics.

• Hands‑on experience with SAP ERP or similar enterprise resource planning systems.

• Strong data entry skills with high accuracy and attention to detail.

• Knowledge of import and export compliance requirements and customs documentation.

• Experience working with freight forwarders and managing ocean, air, and ground shipments.

• Proficiency in Microsoft Office applications, including Outlook, for email and communication.

• Customer service skills with the ability to manage dispatch, claims, and freight‑related issues.

• Understanding of transportation processes, bills of lading (BOL), inventory tracking, and filing procedures.

• Analytical skills to interpret data, support forecasting, and resolve issues.

• Ability to provide administrative support and handle multiple tasks in a fast‑paced environment.

Additional Skills & Qualifications

• Bachelor's degree in business administration, agribusiness, or a related field.

• Experience in contract order management.

• Export knowledge and practical experience managing international shipments.

• Experience working in an ERP system, preferably SAP.

• Background in agricultural products and familiarity with food safety regulations.

• Knowledge of transportation and logistics procedures for air, ground, and ocean shipments.

• Experience in cloud operations.

• Strong communication skills for working with customers, brokers, sales, planning, and internal teams.

Work Environment

This position is based in an office setting and follows a Monday through Friday schedule, typically 8:00 a.m. to 5:00 p.m. or 7:00 a.m. to 4:00 p.m. The role involves regular use of computer systems, including SAP ERP and cloud‑based tools, as well as standard office software such as Microsoft Office and email platforms. The environment is collaborative, with frequent interaction with sales, operations, logistics, planning, quality assurance, customers, and brokers to coordinate shipments and resolve issues.

Job Type & Location

This is a Contract to Hire position based out of Sacramento, CA.

Pay and Benefits

The pay range for this position is $35.00 - $38.46/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Sacramento, CA.

Application Deadline

This position is anticipated to close on Nov 26, 2026.

Workplace Type

This is a fully onsite position in Sacramento,CA.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.