Customer Service Pro - Training, 401K Match & Growth

LESLIES POOLMART INC; Jamison (PA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401K with company match

Team member discounts

Paid training

Career advancement opportunities

Job summary

Spring Dance Hot Tubs, part of LESLIES POOLMART INC, seeks a Customer Service Representative to be the first point of contact for customers. You will schedule service appointments, process orders/payments, and provide product support in a fast-paced environment.

Responsibilities include handling inquiries, maintaining records in CRM/POS, and ensuring customer satisfaction with a friendly, solutions-focused approach. Compensation is $20.00 per hour.

Qualifications

• Previous customer service or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Accurately process orders, payments, and warranty claims.
• Assist customers with product information and basic troubleshooting.
• Maintain accurate customer records in CRM and POS systems.
• Resolve customer concerns with empathy and efficiency.
• Support daily office operations and administrative tasks as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Spring Dance Hot Tubs, part of LESLIES POOLMART INC, seeks a Customer Service Representative to be the first point of contact for customers. You will schedule service appointments, process orders/payments, and provide product support in a fast-paced environment.

Responsibilities include handling inquiries, maintaining records in CRM/POS, and ensuring customer satisfaction with a friendly, solutions-focused approach. Compensation is $20.00 per hour.