Customer Service Rep - Railroad

Paducah-; Paducah (KY); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Paducah & Louisville Railway, Inc. in Paducah, KY is seeking a Customer Service Representative to support train operations through crew calling, scheduling, and assigning train and engine service employees in accordance with FRA, AAR, and Company rules.

The role requires adherence to safety procedures and strong communication with customers to ensure accurate billing and smooth freight movements. Essentials include operating rules compliance, customer coordination for freight car movements, and

Qualificações

• Strong computer and phone skills required.
• Ability to manage time effectively and handle multiple responsibilities.
• Willingness to work evenings, nights and weekends as scheduled.
• Work independently with minimal supervision and meet deadlines.

Responsabilidades

• Understand and adhere to operating rules, safety rules and regulations for safe movement of on-track equipment.
• Assist customers with freight car movements, notifications, and verify billing information.
• Ensure customer railcars move in the correct manner.
• Call crews to work when trains are listed and record crew availability.
• Prepare miscellaneous invoices for billing.

Conhecimentos

Computer skills

Phone skills

Time management

Multitasking

Formação académica

GED

Descrição da oferta de emprego

Paducah & Louisville Railway, Inc. has an open position in Paducah, KY for a Customer Service Representative. This position is responsible for supporting train operations by crew calling, scheduling and assigning train and engine service employees in accordance with FRA, AAR, and Company rules, policies and regulations. All necessary safety procedures, guidelines and policies must be adhered to in the performance of the tasks assigned to this position as set forth below

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Understand and adhere to operating rules, safety rules, policies, procedures and regulations and ensure safe and efficient movement of all on track equipment.
• Maintaining relationships with customers by assisting them with freight car movements, notifications, and verifying the accurate completion of billing information.
• Responsible for assuring that customer railcars move in the correct manner.
• Calling crews to work when trains are listed and recording crew approved unavailability.
• Prepares miscellaneous invoices for billing.

Position requirements include:

• strong computer and phone skills
• working evenings, nights and weekends as scheduled
• working along and independently with minimal supervision, manage time effectively and maintain control over multiple projects and responsibilities.
• working under time pressure to meet strict deadlines
• working sitting for long periods of time with infrequent breaks
• Collective bargaining agreement with membership required which determines specific job duties, work assignments, and work locations

Education:

High school diploma or general education degree (GED).