Customer Service Rep - Railroad

Paducah & Louisville Railway; Paducah (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Paducah & Louisville Railway, Inc. in Paducah, KY is seeking a Customer Service Representative to support train operations by crew calling, scheduling and assigning train and engine personnel in accordance with FRA, AAR, and Company rules.

Safety procedures and company policies must be followed. Qualifications include strong computer and phone skills, the ability to work evenings, nights and weekends, and the capability to manage multiple tasks under time pressure.

Qualifications

• Strong computer and phone skills.
• Working evenings, nights and weekends as scheduled.
• Self-motivated with ability to manage time and multi-task under pressure.
• Bargaining agreement with membership required; specific duties and locations defined by the agreement.
• High school diploma or GED is required.

Responsibilities

• Understand and adhere to operating rules, safety procedures, and regulations for safe movement of on-track equipment.
• Assist customers with freight car movements, notifications, and verify billing information.
• Ensure customer railcars move in correct manner.
• Call crews to work when trains are listed and record crew availability.
• Prepare miscellaneous invoices for billing.

Skills

Computer skills

Phone skills

Time management

Multitasking

Education

High school diploma or GED

Job description

Paducah & Louisville Railway, Inc. has an open position in Paducah, KY for a Customer Service Representative. This position is responsible for supporting train operations by crew calling, scheduling and assigning train and engine service employees in accordance with FRA, AAR, and Company rules, policies and regulations. All necessary safety procedures, guidelines and policies must be adhered to in the performance of the tasks assigned to this position as set forth below

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Understand and adhere to operating rules, safety rules, policies, procedures and regulations and ensure safe and efficient movement of all on track equipment.
• Maintaining relationships with customers by assisting them with freight car movements, notifications, and verifying the accurate completion of billing information.
• Responsible for assuring that customer railcars move in the correct manner.
• Calling crews to work when trains are listed and recording crew approved unavailability.
• Prepares miscellaneous invoices for billing.

Position requirements include:

• strong computer and phone skills
• working evenings, nights and weekends as scheduled
• working along and independently with minimal supervision, manage time effectively and maintain control over multiple projects and responsibilities.
• working under time pressure to meet strict deadlines
• working sitting for long periods of time with infrequent breaks
• Collective bargaining agreement with membership required which determines specific job duties, work assignments, and work locations

Education:

High school diploma or general education degree (GED).